Hello, my name is Rafaela, but I prefer to be called Hafa.I am an engineer turned UX/UI designer with a master's in information management and a post-degree in web and mobile app design. I am fascinated by solving problems and building connections between people and technology through meaningful and inclusive experiences.With over six years of experience, I have applied methodologies to improve processes and outcomes in various companies I've worked for. With that, I have developed a strong passion for design processes. I am detail-oriented, organized, compassionate, curious, and loyal.I am currently learning more about and researching service design and inclusion in design.