Rafael Hernandez Alarcon Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Project base Full-Stack Web Applications using, HTML, CSS, Bootstrap, JavaScript, React.js, MongoDB, PostgreSQL, and Node.JS, Team-based Git workflow, GitHub.

Calgary, Alberta, Canada

Calgary, Canada Area

• Supervised up to 10 market clerks
• Improved sales performance and reduced shrinkage
• Served as liaison for the OH&S Committee
• Reduced incidence of accidents in the kitchen by 33%
• Developed the Hazards Analysis Assessment and provided training on safety in the workplace
• Acted as Union Shop Steward and increased membership participation

Calgary, Canada Area

• Active participation in the process of recruitment, on-boarding, feedback and discipline of staff under my supervision.
• Development and costing of new menu items, with local products awareness orientated on seasonality.
• Managed staff in the kitchen and on line during and after service, reporting directly to the Chef de Cuisine and owner.
• Responsible for the preparation, planning and execution for all food offerings a la carte and take out, cold cases and service. With utmost cost understanding, ensuring standardized portion control.
• Manage the inventory of all food products in the kitchen encompassing the ordering of the food and necessary rotation. Reception of all product and organization of fridges, freezers and dry storages.

Started as Chef de Partie, climbed the ladder to Sous Chef and later as Market Chef, opening the latest location where Fresh Kitchen partnered with Canadian Pacific to open a full equipped kitchen at their Head Quarters, offering full food service breakfast, lunch, vending machines and corporate catering. The service was scaled accordingly to the staff.

• Selected by the Corporate Chef to open Vintage Group Commissary within first few months of hire
• Cooperatively developed, planned and organized systems and procedures
• Sourced suppliers and created order guides
• Customized and standardized recipe
• Prepared, packaged and delivered food for 8 restaurants in the group
• Served 800-1200 restaurant patrons daily

Guadalajara Area, Mexico

• Managed 10 members of marketing team for Continuing Education with a product line of over 100 courses
• Organized protocol and MC for opening and closing ceremonies
• Elaborated and printed certificates and coordinated catering and logistics
• Developed a customer relationship management (CRM) database to track marketing efforts, customer contact data, balances and debt collection; achieved an increment of 15% returning customers and 30% debt recovery
• Planned and organized customer satisfaction surveys, generating a database and reports which increased customer satisfaction by 45%
• Liaised with municipal and state government officials for training funding and sponsorship

Guadalajara Area, Mexico

• Project Management for annual Alumni Day celebration; planning, organization, budgeting, procurement, stakeholders management, implementation, control and corrective measures
• Developed and maintained CRM system to manage Community Services program:o Creation of candidate and organization databases o Research, contact and agreement signature with Non-Governmental Organizationso Recruitment.

Guadalajara Area, Mexico

• General management of store front, supervising 3 staff members
• Developed outside sales project resulted in a 20% wholesale market expansion
• Expanded suppliers catalog from 1 to 5 sources in Europe and Asia
• Streamlined pre-accounting and budgeting procedures
• Created processes for the day to day operation of retail storefront
• Developed production scheduling and control

Bachelor'S Degree, Business Administration And Management, General

Bring the competitive development of local, national and international organizations, and position them in a globalized world. Acquire.

Certificate In Culinary Arts, Restaurant/Food Services Management, Diploma

Introduction to various cooking and baking techniques and the qualitative aspects of food preparation, including sanitation.

Level Up Program, Organizational Leadership

12-week, full-time, intensive and interactive supervisory skills program in partnership with Alberta’s provincial government, designed to.

Bachelor In Computer Information Systems, Computer/Information Technology Administration And Management