Provides leadership with strategic thinking and, most importantly, is the key administrative contact with customers. His goal is to provide excellent customer service in an efficient and transparent way. He interfaces with all elements of the business, ensuring a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. He is in charge of hiring, training, and managing a team of office personnel while monitoring compliance and risk management. He Rafael is an excellent communicator helping staff and customers stay up to date on jobs, documentation, budgeting, and customer issues

Responsible to provide temporal labor workers to Servpro of Miami Beach and Venture Construction and Remodeling

Tokyo Valentino had the largest selection of adult related toys, products, lingerie, bondage gear, and smoke shoppe selection in South Florida. Is has been awarded the best on it's category by the New Times Miami Magazine in 2017, also has been featured in Gallery, Maxim, Hustler, Penthouse, FHM, and many other publications.

Hand-selected by the Franchise’s Owner to manage and direct the strategic global operation, inventory, merchandise windows & displays, retail sales, social media, hire and train of its over 10-person staff, including maintenance personnel. Reported to the Headquarter Office-supporting global client’s relation 24 hours. Improved Inventory & Merchandising: Found new vendors re-stocking the retail part-which is the main source of income of the business-with lower costs, higher quality follow by global re-organization of the merchandise’s display. Streamlined Clients Services and Sale Processes: Developed Clients relationships and co-produced social events on a monthly basis resulting in 100% revenue-in entrée fees-to the Store and trained to current and new staff members with an innovative and more comfortable to customers that help to improve an average of 20% year by year in conjunction to the improved inventory in the show room. Margin Growth: Increased the margin by 10% with pricing and lower inventory costs. Awarded 2017 Best Store in its category: by the Miami New Times, extending the range of costumers as reflected on the sales reports-weekly submitted the Owner of the franchise and the Headquarter Office in Atlanta.

Hired to analyze, improve and to implement an Inventory Management application, to evaluate the current POS and Merchant Processor,, to improve and simplify today's requirements and future franchises, set a protocol for the sales and inventory management as well as for the social media team. Also partially involved in the retail sales -related aspects of the business

Started in 2003 as a web design studio, involved today in variety of industries all contributing to a common vision: cost-benefit and business systems analysis, and to provide clients unique and personalized products and services. Also an iTunes Developer and Intuit ProAdvisor. E-Book publisher and search engine page results expert. Since 2008 these positions became part time-leading as priority any full-time assignments.Position ProfileSpecialized in businesses analysis, accounting management and bookkeeping and web developments, to ensure that the project or hiring company’s vision and plans for expansion happened professionally, quickly and profitably. As developing metrics used to determine inefficiencies and areas for improvement and identifying process bottlenecks and implemented new and improved processes and policies, lead cross-functional teams to analyze and understand the operational impacts and opportunities for technology changes institution-wide.Achievements• Award winner success in making each businesses functions profitably by coaching each client throughout out the development of their project and implementing strategic execution of sales/business plans for each new e-business created.• Sourced and sealed a major benefactor, providing my services for over 5 years.• Became an online Publisher, certified by iTunes Connect, Android, publishing first eBook in November 2011.• Sourced and developed new business relationships via direct negotiation or referral by former clients, provided customized printing to major business in South Florida.• Outstanding work delivered on SE page results, placing on first place keyword: miami court reporter causing a considerably new business out of state, achieving the million dollars sales for the first time at the agency under management. 2010.

[Key Skills].Litigation Support.Court Reporting.Jobs scheduling and production.Account receivables and payroll.Business Administration.EBook Editing and Web Publishing.Mobile App Consultant.Web Server and Hosting Services.Mac OS and Windows 8 Applications.Web Site Design and Development.Digital Video Production and edition.Regulatory ComplianceOver twenty-years’ experience providing effective leadership with focus on strategic marketing, managing projects, and providing innovative solutions to strengthen business reputation and increase revenues. Success in these endeavors is due to my strong background in computer training, systems management, graphic design/digital production, web site development, social media and search engine optimization. total organizational coordination to efficiently manage projects and providing innovative concepts to boost the business reputation and revenues in different fields. With a strong background in computer training, systems management, graphic design and digital production, web site developments, social media and site search optimization. Since 2008 I have built a solid reputation as one of Miami’s most prompt, courteous and professional independent litigation support agent, providing dependable service, attention to detail, and concern for the special needs of each individual client. In 2012 ended the chapter in the legal litigation field.Main: (786) 309-2023

BroadBand International excels at providing the greatest value available to the industry for broadband components by supplying the best combination of high quality products, low prices and prompt delivery dates.I have been hired to optimize the presentation, management, search and maintenance of the catalog, which includes over 5k products, I am responsible on line as well as off line, printing, video, social media, website upgrade. An amazing and impressive company and I am very exited for this opportunity.

Leading channels to Crew transportation – Prestige and Distress Passengers or Cancelled Flights; Passenger Allocations– Allied and transportation Prestige, of the 95% of the airline businesses in the Miami International Airport.Position ProfileResponsible to analyze and implementation of a proper internal accounting rules and policies to improve the service to the airlines, installation of an accounting software at both companies and the accurate data registration, fixing mistakes on the accounting records and bring up to date AR/AP and to produce financial statements. Conduct activity-based analysis of the transportation and hospitality related tasks and made recommendations based on the findings.Achievements Identified key roadblocks and proposed effective solutions as well as opportunities to automate processes and functions. Gathered technical requirements and participated in design sessions. Ensured compliance with established airlines’ control procedures by examining hotels folios, reports, operating practices and documentation. Supervised accounts receivables and accounts payables. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account - analysis and balance sheet reconciliations. Prepared accurate financial statements in short or no time. Provided timely real-time, forecast and budget data for owners. Worked with owners at the project level to ensure expense plans are achieved. Prepared financial pages for presentation to senior management. Installed and directed multiple client accounting system conversions into web-enabled QuickBooks. Reconstructed accounting records from clients' checks and cash receipts, related to both companies. Collected and reported expense variances and explanations.

Element by Westin at Miami International Airport Hotel, an eco-friendly hotel brand by Starwood Hotels & Resorts (209 Suites). Managed the overall operations by True North Hotel Group.Position ProfileDaily and Month End reports, data entry to M3 Accounting software, Direct Billing, A/R & A/P, Merchant Account Manager (Credit Cards transactions), responsible of the property accounting to the owner and management firm. After two months from the starting day, the responsibilities as the Director of Operations were also added to the regular duties, taking over the accounting department after a month being unmanaged, analyzed and developed metrics used to determine inefficiencies and areas for improvement across the accounting and the operations department as well. Also the Reorganization and reconciliation of AR/AP accounts, re-initiated the daily reports and month end report. Personally managed the direct billing operations and provided keen insight and supervision in the AR and A/P efforts.AchievementsTrained numbers new employees on accounting principles and company procedures.Facilitated successful internal and external audits through sound and thorough documentation.Posted receipts to appropriate general ledger accounts.Monitored payments due from clients and promptly contacted clients with past due payments.Balanced daily general ledger accounts to accurately record cost and month end accruals.Coded and entered invoices each day into the in-house accounting software M3.Created daily and weekly cash reports for accounting management.Reconciled vendor statements, front desk daily cash out and handled payment complaints or discrepancies.Researched and resolved accounts payable discrepancies.Successfully implemented new technologies and process automations to encourage continuous improvement.Compiled general ledger entries on a short schedule with nearly 100% accuracy improving accounting operation procedures.

Stenographic Court Reporting firm.Position ProfileDeveloped the agency’s website and responsible of an ongoing search engine optimization, which in six month placed the agency ’s URL, within the first three links on the first page of the search engine’s page results, keywords: Miami court reporter, Florida court reporter, which were chosen after studying competitors and reports analysis. As result the agency reached out business out of the State of Florida and also a million dollars sales for the first time since opening. Organized and maintained agency's libraries, documents and case files. Directed and coordinated the court reporting agency activity, including delivery of court transcripts. Developed a working relationship with courts, clients, debtors and attorneys. Dictated daily calendar of court reporters assignments, based on the style of the case. Acted as first point of contact for all clients. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Worked as a team with attorneys, administrative assistants, legal assistants, videographers, languages interpreters, meeting facilities and court reporters. Received and placed telephone calls to clients and prospective clients. Conducted daily accounting on all finances, deposits and safe. Supported a team of 20+ court reporters. Processed payroll for 20+ employees.Achievements Placed the agency’s URL within the first three links on mayor search engine page results in less than six months. Targeted prospect out of state clients by studying and using the right html codes and latest elements. Suggested and installed the electronic signature capability to the software Real Legal. Recommended by the subcontractor of the SEC. Designed and Implemented web forms to process transcripts orders and scheduling reporters using the agency’s website Designed and Implemented web form to be used by the reporters to submit their assignments and steno files to be filed.

Responsible to accommodate reservations, as well as to welcome and to ensure guests, to an evening of sophisticated flavors in a setting straight out of a Fred Astaire movie: "Quinn's" Restaurant in South Beach Miami, Florida. Directly worked with VIP customer, servers and side-by-side with the Award-winning chef and proprietor of the top restaurant on the strip: Gerry Quinn, who just might be the unofficial mayor of the fine dining, that is the hallmark of South Beach style.

Talents scout, web video production, record compliance filing, filming and submission to the company for content editing and publishing to the web.

Filmatic Entartainment, formerly known as Empresa Paraguaya de Suministros, S.R.L. Held the position of Int’l. Agent between E.P.S. S.R.L. (Licensee in Py.) and Walt Disney Co. or Warner Bros. Co. (Applause, Monogram, Dakin). Responsible for royalty reports, import & export, letters of credits, freight & insurances, as well sales reports by month & year with graphics and reports for the sales department.Pariri 834 – Asunción ParaguayPhone: (011 595 21) 551 187CEO: Mr. Javier Bernardes M.A.E.

Administration, sales report and assistance during event at the Amphitheater "Jose Asuncion Flores" in San Bernardino, Paraguay