Agency Manager / Webmaster
Kress Court Reporting, Inc.
Stenographic Court Reporting firm.Position ProfileDeveloped the agency’s website and responsible of an ongoing search engine optimization, which in six month placed the agency ’s URL, within the first three links on the first page of the search engine’s page results, keywords: Miami court reporter, Florida court reporter, which were chosen after studying competitors and reports analysis. As result the agency reached out business out of the State of Florida and also a million dollars sales for the first time since opening. Organized and maintained agency's libraries, documents and case files. Directed and coordinated the court reporting agency activity, including delivery of court transcripts. Developed a working relationship with courts, clients, debtors and attorneys. Dictated daily calendar of court reporters assignments, based on the style of the case. Acted as first point of contact for all clients. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Worked as a team with attorneys, administrative assistants, legal assistants, videographers, languages interpreters, meeting facilities and court reporters. Received and placed telephone calls to clients and prospective clients. Conducted daily accounting on all finances, deposits and safe. Supported a team of 20+ court reporters. Processed payroll for 20+ employees.Achievements Placed the agency’s URL within the first three links on mayor search engine page results in less than six months. Targeted prospect out of state clients by studying and using the right html codes and latest elements. Suggested and installed the electronic signature capability to the software Real Legal. Recommended by the subcontractor of the SEC. Designed and Implemented web forms to process transcripts orders and scheduling reporters using the agency’s website Designed and Implemented web form to be used by the reporters to submit their assignments and steno files to be filed.