•Leading, designing, developing, implementing, and evaluating process improvement interventions on clinical/business workflows aimed at improving facility risk scores, care gaps, and patient retention •Drafting, editing, preparing, and delivering presentations to stakeholders, to communicate facility status, progress, and the impact of implemented interventions on programmatic outcomes•Providing on-going training and support to healthcare providers, and facility leaders on HCC/CRG risk scores, identifying care gaps, and optimizing patient retention efforts •Establishing a data-driven culture at Queens H+H facilities by leveraging analytics to assist leaders in setting and monitoring programmatic outcomes, strategic goals, and planning initiatives

•Conceptualizing, writing, and modifying SQL queries to monitor, track, and assess call center outreach efforts for the vaccine and booster doses with specific and defined measures, metrics, and key performance indicators to support dashboard, and reporting initiatives for the program •Drafting, editing, and preparing documentation to ensure complete, consistent, and verifiable review of business processes, workflows, and requirements to support the completion of data-related projects

PBC Labs is a software development company that aims to create human-centered design products that help consumers lead healthier and happier lives. We have a niche interest in mobile health interventions and seek to leverage information science, technology, and public health to conceptualize, develop, and drive mobile health interventions. Our mission is to reduce the gap in health disparities among underserved or vulnerable populations and empower community-based organizations to improve population health outcomes.Scoping Reviews, User Research & Survey Management, Data Analysis, UX and UI Design, Mobile App Development, Product & Project Management, QA Testing, Mobile Technology, Marketing, Competitive Analysis, Negoigations & Partnerships, Integration and Deployment Processes _________________________________________________________________________________________• Conceptualizing, designing, and developing on minimum viable products and iterations using principles of human-centered design approach for clients • Managing and overseeing collaboration between design and engineering team with business owners to translate and operationalize product requirements, and operational goals • Co-owning the build of new clinical products and services helping to execute on strategic initiatives surrounding mobile health interventions, including helping to maintain, and build out detailed product roadmaps using Agile methodology• Building empathy and understanding of our end users through user research, workflow, and interviewing processes to solidify partnerships • Conceptualizing, developing, and disseminating training/demo sessions of products for stakeholder presentations, and team training materials

• Drafting methodology and presenting visualizations for review of COVID-19 State Dashboards measures and indicator analysis (co-author publication) • Drafting , editing, and submitting for approval the Population Health Informatics Digital Newsletter in collaboration with the Population Health Informatics Innovation, Research, and Education (PHIIRE) Club with the intent to provide updated tools, resources, and technologies to students in the MS and Certificate PHI Program• Assisting and managing the PHIIRE Club in generating student content for the monthly newsletter, such as program and research highlights, student/alumni spotlights, blog posts on emerging technologies, and student resources• Brainstorming, assisting and collaborating with PI for ways to scale PHI informatics program at CUNY SPH with the opportunity to enhance academic and career success for students • Assisting PI with research funded studies in conceptualizing and drafting a mockup for the NYS & NYC COVID-19 Vaccine Hesitancy Dashboard, collecting COVID-19 related data resources, filtering, analyzing, and extrapolating COVID-19 resources (Vaccine Sites, COVID Testing Sites, Food Pantry Locations, CBO Vaccine Campaigns) in areas of interest

• Assessed CUNY SPH'S Population Health informatic student population to gauge interest in the design and development of a population health informatics resource platform with the aim to provide tools and resources to enhance student outcomes and career success • Utilized findings and conducted scoping reviews of open-source tools, technologies, and resources to draft proposals on program expansion to PI

• Drafted, edited, and submitted IRB for the design, development, and testing of a population health informatics resource platform for MS and certificate students at CUNY SPH• Conducted user research and workflow analysis on student population and the kind of elements they would like to see on a PHI resource platform and career jobs dashboard• Managed and monitored the minimum viable product conceptualization, design, prototyping, and ideation for the Population Health Informatics Resource Platform, and career jobs dashboard • Collected, analyzed, and reported data for PI reports on student content, such as informatics jobs, emerging information tools/technologies, and peer-reviewed journal articles in a digital repository to enhance student academic success and career outcomes

• Serving as a student ambassador for the MS population health informatics program at the CUNY SPH • Helping students address their questions regarding the program and the student experience• Point-of-contact for information on the PHIIRE (Population Health Informatics Innovation, Research, and Education) organization

• Founded the Population Health Informatics Innovation, Research, and Education (PHIIRE) club to foster student engagement and support in the MS Population Health Informatics Program• Drafted, edited, and submitted club mission statement, purpose, and proposed events for the semester• Conceptualized and designed the branding for the organization• Conducted outreach efforts to gain visibility on campus through broadcast emails, newsletters, and flyers• Serving as the current president for the PHIIRE organization, managing PHIIRE Executive Committee team and club members to plan and facilitate club meetings and events

• Observed, documented, and assisted Neurologist and clinical staff with clinical intake on patients who suffered traumatic brain injuries, obtaining information about the accident, medical history, and chief complaints• Carried out, tested, and prepared data reports for clinical staff on Neurological tests performed on patients; REY 15, MOCA, and Trailmaking • Coordinated, managed, and relayed all medication-related matters in the office, sent medications to patient's pharmacy, spoke to technicians on behalf of patients, and handled prior authorizations for patient’s medications with their insurance companies observing HIPPA compliance• Served as a liaison to patients in addressing inquiries regarding medication and patient education with advisement from Neurologist• Managed and trained medical assistants on the floor to meet desired workflows in strengthening team-based care • Conceptualized, drafted, and presented changes in the clinical workflow to enhance clinical and patient satisfaction with the overall patient visit process

• Observed, documented, and assisted PCP with detailed patient medical histories, chief complaints, and inputted information into eClinical works EMR software• Provided patient education and material on DM, HTN, among other chronic conditions with advisement from PCP • Carried out prior authorizations for patient medication and diagnostic procedures (e.g. Brain MRI, CT Head) with private insurance companies, Medicaid, and Medicare services following HIPPA regulations • Prepped, reconciled, and updated patient data medical reports to ensure quality assurance and accuracy• Performed electrocardiograms, finger sticks, peak flow, and strep throat tests as needed; took vital signs for up to 20 patients a day• Assisted in patient-centered medical home (PCMH) standards for managed care organizations and conducted manual chart reviews to find our compliance for quality wellness measures (Mammogram, DM, Eye Exam, Bone Density, Colon and Cervical cancer) • Assisted and participated in outreach efforts and events for annual wellness exams and chronic conditions (Healthy Hearts Initiative) within our community

• Coordinated, screened and recruited potential candidates for approved IRB clinical research studies • Recorded, managed, and updated patient information and medical histories in NYP clinical EMR database (Athena Health and Allscripts) in accordance with HIPPA regulations• Conducted data entry procedures for data collected in research studies on behalf of CRC