In my role as a Data Scientist at GetNet Brazil, I develop statistical and machine learning models, create reports and visualisations, and present findings to various management teams. I developed an employee turnover prediction model for the People Analytics team, which enhanced our strategy for retaining valuable talent. Collaborating with the Customer Success department, I pioneered a machine learning text classification model for NPS reviews, offering deeper insights into customer… Show more In my role as a Data Scientist at GetNet Brazil, I develop statistical and machine learning models, create reports and visualisations, and present findings to various management teams. I developed an employee turnover prediction model for the People Analytics team, which enhanced our strategy for retaining valuable talent. Collaborating with the Customer Success department, I pioneered a machine learning text classification model for NPS reviews, offering deeper insights into customer sentiment. I also led multiple studies correlating NPS groups with customer churn, quantifying the economic impact of promoters and detractors. Additionally, I worked closely with the Logistics and CRM departments to create data solutions, including text extraction flows for mapping customer maintenance activities and customer classification models to identify contract termination profiles. Show less

As a Sales Data Analyst, I contributed to driving sales performance and informing strategic decisions. I designed and implemented goal calculation workflows, and presented bi-annual updates to sales committees to ensure alignment with company objectives. I developed goal attainment prediction models and applied time series analysis to help sales teams forecast achievements and revenue more accurately. My recommendations and process improvements significantly boosted sales effectiveness and… Show more As a Sales Data Analyst, I contributed to driving sales performance and informing strategic decisions. I designed and implemented goal calculation workflows, and presented bi-annual updates to sales committees to ensure alignment with company objectives. I developed goal attainment prediction models and applied time series analysis to help sales teams forecast achievements and revenue more accurately. My recommendations and process improvements significantly boosted sales effectiveness and supported overall business growth. Show less

I utilised statistical analyses and data visualisation techniques to optimise collection strategies and enhance debt recovery operations. By automating collection actions using SAS Guide and integrating predictive models into the collection process, I promoted data-driven decision-making. I regularly presented collection performance reports and contributed to process improvement initiatives, providing insights and recommendations to stakeholders that drove informed decisions and improved… Show more I utilised statistical analyses and data visualisation techniques to optimise collection strategies and enhance debt recovery operations. By automating collection actions using SAS Guide and integrating predictive models into the collection process, I promoted data-driven decision-making. I regularly presented collection performance reports and contributed to process improvement initiatives, providing insights and recommendations to stakeholders that drove informed decisions and improved financial performance. Show less

As a Financial Analysis Intern at Facta Financeira, I contributed to enhancing data-driven decision-making processes. My responsibilities included automating SQL queries for Power BI dashboards and developing predictive models for credit approvals and default predictions. By presenting insights to stakeholders, I supported more informed decision-making and helped improve financial performance.

As a Customer Success Analyst at NAP IT: Global Network Solutions, I focused on creating automated dashboards to monitor client network performance and developing statistical models to identify factors influencing client contract closures. My work provided valuable insights and recommendations to the commercial strategy teams, helping to shape their approach and improve client retention.