With a robust background in technical operations management and customer service, my tenure at UKG has been defined by a commitment to streamlining IT workflows and enhancing client satisfaction. My hands-on approach has led to the efficient handling of key operational support tasks, from account creations to process terminations, ensuring regulatory compliance and fostering team growth.At UKG, the focus has been on strategic planning and execution, where collaboration with cross-functional teams has been crucial in managing IT projects. My competencies in project management and key relationship building have contributed to our team's ability to deliver high-quality technical support, while my fluency in English and Spanish has empowered us to expand our client engagement and support capabilities.