J. Rafael Carrasco Email & Phone Number

Colombia

California, United States

-Directing team operations to guarantee efficiency and excellence in project delivery.-Mentoring and guiding new team members to optimize their performance and contribution.-Leading initiatives in email marketing, lead generation, cold calling, and negotiation strategies aimed at US law firms.-Harnessing diverse tools and media channels to maximize the.

California, United States

- Spearheaded B2B sales initiatives, specializing in strategic account and project management tailored to US law firms.- Executed effective cold outreach strategies to initiate and cultivate fruitful client relationships. -Demonstrated proficiency in negotiation techniques, contract drafting, and seamless processing. -Implemented successful client.

Washington, United States

- Managed prospective clients throughout the intake process, effectively assessing their needs and providing comprehensive information to support the firm's client acquisition efforts.- Drafted contracts and facilitated live translation services, ensuring accurate communication and seamless interactions between clients and legal professionals.- Efficiently.

Bogotá, Distrito Capital, Colombia

- Provided exceptional customer service and retention support, utilizing effective cross-sale techniques to maximize revenue generation.- Managed appointment schedules and efficiently resolved billing issues, ensuring timely payment processing and maintaining customer satisfaction.- Tracked product shipments and maintained metrics and key performance.

Bogotá, Distrito Capital, Colombia

- Coordinated medical assistance for travelers worldwide, ensuring timely and appropriate care.- Processed payments to hospitals and care facilities, facilitating smooth financial transactions.- Resolved last-minute emergency requests, demonstrating strong customer service skills, critical thinking, and the ability to analyze situation information.

Bogotá, Distrito Capital, Colombia

- Provided exceptional customer service and retention support, utilizing cross-sale techniques to drive revenue.- Successfully resolved billing issues, ensuring accurate and timely transactions.- Conducted coaching sessions to enhance performance, while maintaining metrics and KPIs for a successful makeup campaign.

Merida, Venezuela

Sale of savings plans and credits for free investment, training of new employees, customer acquisition, management of reference portfolio, monthly sales maintenance (best producer 3 consecutive months), customer service, appointment setting, lead generation.

Mérida, Venezuela

English teacher level B2. Class planning and instruction. Use of audiovisual media resources. Handling of situations under pressure and time control. Group Management varied in quantity and ages.