Rafael Santos Email & Phone Number

Lisbon, Portugal

As a Junior Player Support Operations Specialist, my responsibilities include:- Configuring functionalities in Zendesk, such as views, macros, automations, and triggers, as well as similar support tools- Organizing tickets and performing bulk actions to improve workflow and efficiency- Testing and implementing new solutions to minimize agent and player.

Lisbon, Portugal

As the first point of contact for inquiries from our customers, my primary responsibilities include:- Reviewing incoming questions and feedback about accounts, purchases, game and technical issues;- Organizing, tagging and/or answering tickets based on the defined protocol via our support tool;- Detecting trends in inquiries and analyze the reason behind.

- Creating and adapting workflows to improve efficiency before and after color grading;- Managing media received from producers;- Chopping and organizing projects for specialists to work on;- Pre-grading- IMDb: https://www.imdb.com/name/nm13942286/

I was fully allocated to an international client and my main responsibilities were:- Responding to queries via phone and email through remote access;- Providing technical assistance on set up, maintenance, and troubleshooting of computer systems and software.- Multiple tasks to guarantee internal security policies compliance;- Running reports and analyzing.

I helped to reinforce the Supercell's guidelines, removing unwanted content, and mitigate bad experiences for the players. I worked with others to look into the future of the client and stop potential issues before they became a threat.The main responsibilities:- Review and evaluate all the content reported in-game by the players in compliance with the.

Lisbon Area, Portugal

Joining the SME team, helping with the markets PT, FR, DE, IT, ES, FA.The main responsibilities:- Managing game-related information and making sure every market was calibrated in terms of procedures;- Weekly status reports;- Implement new and necessary procedures; - Ensuring timely responses to requests for information; - Help internally with anything.

Lisbon Area, Portugal

Assisting on Supercell's mobile games' support with Gameplay, Technical, Billing, and Account related questions.

Alcochete

I was stationed to Food Division and it was consisted on:- Organizing the packages on the wooden pallets and get them ready to be picked up by truck stopdistributors (experience with manual and eletric hand pallet trucks).

Alcochete

This work at the school consisted on:- Ensuring that no one would go in/out without permission (students, parents and visitors);- Performing general clean up of all areas;- Complete non-routine cleaning according to specified job orders;- Manage routine upkeep of exterior areas (e.g. green space and playground);- Ensure rooms are maintained and fully.

Barcelona Area, Spain

The Scholarship in Associació Catalana pro Persones amb Sordceguesa consisted on creating:- Business cards for some members of the association;- Billboards for two events organized by the association;- Covers for the daily records;- A lay-out of a pen-drive that the association would use to present their work

Lisbon Area, Portugal

This approach to the labour world was integrated in a academic formation in Animation 2D/3D,lectured in Escola Digital.At the internship I was requested to make a presentation video to Lisboa Story Centre with a durationof approximately 1 minute having kids as the main target.