Consultant in process optimization projects and business management efficiency increase, implementation of information and material flows and strategic planning, acting in several industries: aerospace, food, road transportation and real estate.- Responsible for negotiation of consulting and auditing contracts.- Consultant in Quality Management in aircraft and components maintenance.- Project manager of ERP implementation and restructuring of client departments and processes.-… Show more Consultant in process optimization projects and business management efficiency increase, implementation of information and material flows and strategic planning, acting in several industries: aerospace, food, road transportation and real estate.- Responsible for negotiation of consulting and auditing contracts.- Consultant in Quality Management in aircraft and components maintenance.- Project manager of ERP implementation and restructuring of client departments and processes.- Execution of auditing and tax recovery projects. Show less

Responsible for KPI management and implementation of projects for continuous improvement on Customer Experience processes in Latin American region, reporting to the Vice President of Customer Support Americas and the Vice President of Aerospace LATAM.• Management of repair processes, ensuring accomplishment of delivery dates, targeting the Customer experience improvement and optimization of the company's working capital.• Large experience with data management and analysis tools:… Show more Responsible for KPI management and implementation of projects for continuous improvement on Customer Experience processes in Latin American region, reporting to the Vice President of Customer Support Americas and the Vice President of Aerospace LATAM.• Management of repair processes, ensuring accomplishment of delivery dates, targeting the Customer experience improvement and optimization of the company's working capital.• Large experience with data management and analysis tools: Tableau, PowerBI, Altify, SalesForce.• Implemented the Customer Core Team: Customer experience management committee with demand management tools (“Voice of Customer”) and action plan.• Appointed as the Ethics and Compliance Ambassador for Brazil site. Show less

Responsible for Customer Relationship Management, Accounts Receivable management, commercial concessions, compliance and payment terms approval, reporting directly to the Senior Vice President of CRM and Sales. Leader of a team of 7 Account Managers.• Direct relationship with the end customer offering support related to aircraft maintenance, commercial and deadline negotiations.• Leaded the Accounts Managers team, targeting employee's professional development and performance results… Show more Responsible for Customer Relationship Management, Accounts Receivable management, commercial concessions, compliance and payment terms approval, reporting directly to the Senior Vice President of CRM and Sales. Leader of a team of 7 Account Managers.• Direct relationship with the end customer offering support related to aircraft maintenance, commercial and deadline negotiations.• Leaded the Accounts Managers team, targeting employee's professional development and performance results monitoring.• Promoted the company's products and services to the market, creating opportunities for the Service and aircraft sales teams.• Administration of processes to ensure complete adherence to the ethics and compliance policy in operations with customers, performing due diligence activities.• Leadership of Customer events including National and Regional Conferences, workshops, aeronautics fairs and training. Show less

Responsible for the field support to executive aircraft Customer in South America, reporting to the CRM and Sales Director.• Relationship with the end customer for aircraft maintenance, commercial and deadline negotiations.• Leader of a team of 6 Account Managers targeting professional development and performance results management.• Leadership of events with Clients including National and Regional Conference, workshops, aeronautics fairs and training preparation and coordination.

Responsible for the Spare Parts Planning, Material Support Engineering and Spare Parts Price teams and for US$ 610 million in inventories spread in different continents. Annual revenues of US$ 36 million and annual budget of US $ 20 million for investment in spare parts. Team of 22 Engineers and Logistic Support Analysts.• Defined the strategy for spare parts planning and global inventory management and spare parts prices.• Implemented actions that increased Service Levels from 85% to… Show more Responsible for the Spare Parts Planning, Material Support Engineering and Spare Parts Price teams and for US$ 610 million in inventories spread in different continents. Annual revenues of US$ 36 million and annual budget of US $ 20 million for investment in spare parts. Team of 22 Engineers and Logistic Support Analysts.• Defined the strategy for spare parts planning and global inventory management and spare parts prices.• Implemented actions that increased Service Levels from 85% to 92% in 2 years, contributing to Embraer's recognition as the best Customer Support among manufacturers in specialized surveys.• Developed team engagement actions that raised the levels of organizational climate to 91%.• Led Lean projects awarded as the company's best Kaizen in 2013, 2014, 2016 and best US Offices in 2014 for the financial results and customer satisfaction achieved. Show less

Responsible for planning and maintaining spare parts inventories to support special programs and warranty for new aircraft, as well as recommending spare parts inventories to customers.• Coordination of the Retrofit Campaign for Phenom aircraft, which increased the aircraft's reliability and promoted its image in the market.• Execution of spare parts inventory planning in preparation for the entry into service of the Phenom, Legacy 650 and Lineage family aircraft.

Responsible for the Quality department: Inspectors, Technical Control, Tooling Certification and Technical Library, and for the certification of the Minas Gerais maintenance base with the authorities.• Relationship with customers in technical matters related to aircraft maintenance, flight safety and airworthiness

Responsible for air charter fleet's maintenance management and planning .- Implemented actions to reduce significantly spare parts inventories.- Lead the project to implement and certify the fleet under RVSM requirements.- Implemented the IS-BAO (International Standard for Business Aircraft Operations), becoming the first company certified in South America.

As Engineer Trainee on Flight Operations Department, I was in charge for Jeppesen, GPS updating, as well as Operation Manager and Chief Pilot support on aircraft performance and flight plan calculations.- Developer of General Operations Manual, and responsible for its approval. - Responsible for the customer’s annual audits, like Shell Aviation Department, Hart Aviation, Wyvern Consulting and others.

Responsible for the management of the network and SCO Unix and Linux Slackware servers, and to provide technical support to users and employees.• Development and management of the company's website.• Development and maintenance of third party websites.