• Self-motivated field service engineer, able to work towards the team and customer oriented, with great electronic background and experience in analytical instrumentation, mainly in mass spectrometry;• Science professional with almost eight years' experience and over ten years' experience in customer support;• Education and career developed in consistent and complementary scientific fields, starting from the basic theory to its practical application;• Very focused in customer needs;• High first time fix rate;• Low repeated call rate;• Strong troubleshooting skills, which were improved during my master's course providing preventive and corrective maintenance to a SF-ICP-MS;• Successful tracking record as field service engineer, providing maintenance and operational qualification to wide range of instruments, such as ICP-OES, ICP-MS, Ion Trap and Orbitrap mass spectrometers. The results achieved were low rework and high customer satisfaction rates.
Listed skills include Orbitrap Lc Ms, Mass Spectrometry, Metrology, Icp Ms, and 18 others.