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Rafael Concepcion is listed as Customer Success Specialist at Textdrip, based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Rafael Concepcion.
Rafael Concepcion previously worked as Customer Success Specialist at Recruitdrip and Customer Success Specialist at Argos_Automation. Rafael Concepcion holds Bachelor Of Business Administration - Bba, Managament Accounting from Holy Cross Of Davao College, Inc..
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Experienced Senior Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Excel, Customer Service, Communication, Strategy, and English. Strong information technology professional graduated from Holy Cross of Davao College, Inc..
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Holly, Michigan, US
*Delivered strategy to clients on how they'll achieve that success using the products.*Sets up roadmap plans for clients in line with their goals and objectives.*Ensured that the right resources are delivered to clients at the right time to get the most value from using the product.*Maintained customer loyalty, upselling existing customers to new features.
Bangalore, Karnataka, IN
*Reviews agent performance results daily to ensure all goals are met or exceeded.*Identifies performance gaps and prepares action plans for effective coaching and performance improvement during one-on-one feedback.*Monitors and assesses employee calls to drive performance improvement plans.
Los Angeles, California, US
*Tracks and documents employee time (punctuality, attendance, ACD minutes, and up-training)*Analyzes and trends agent KPI/Sales performance*Performance coaching.
Fort Lauderdale, FL, US
*Answer incoming calls and respond to customer's emails.*Management and resolving customer complaints.*Sell products and place customer orders in the computer system.*Identify and escalate issues to supervisors.*Provide product and service information to customers.
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Rafael Concepcion works for Textdrip.
Rafael Concepcion is listed as Customer Success Specialist at Textdrip.
Rafael Concepcion is based in St Petersburg, Florida, United States while working with Textdrip.
Rafael Concepcion has worked for Textdrip, Recruitdrip, Argos_Automation, Landline Remover, and Flatworld Solutions.
You can use AeroLeads to view verified contact signals for Rafael Concepcion at Textdrip, including work email, phone, and LinkedIn data when available.
Rafael Concepcion holds Bachelor Of Business Administration - Bba, Managament Accounting from Holy Cross Of Davao College, Inc..
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