Rafael De Oliveira Pacheco Email & Phone Number

São Paulo, São Paulo, Brasil

• Gerenciamento dos projetos da área de Data and Analytics da Heineken;• Liderança da equipe técnica nos projetos;• Análise e entendimento do escopo do projeto para linguagem técnica.

• Market mapping using research to identify target audience and competitors;• Monitoring the life flow of the product;• Elaboration of strategies and campaigns to promote the product;• Development of scenarios using SQL, Excel, Power Point and Power BI data tools;• Responsible for lead capture.

Burnaby, Britsh Columbia, Canada

• Coordination of the department for delivery and receipt of various materials; • Responsible for purchasing materials in stock; • Conducting team training using the Fedex management system for shipping and monitoring pallets; • Preparation of spreadsheets and documents to improve management between Canada / USA shipments; • Execution of inventories mitigating failures of products in stock; • Development and creation of processes to improve activities (monitoring of… Show more • Coordination of the department for delivery and receipt of various materials; • Responsible for purchasing materials in stock; • Conducting team training using the Fedex management system for shipping and monitoring pallets; • Preparation of spreadsheets and documents to improve management between Canada / USA shipments; • Execution of inventories mitigating failures of products in stock; • Development and creation of processes to improve activities (monitoring of materials, etc, etc) in the warehouse. Show less

Vancouver, Canada

• Customization of customer service based on customer needs, following internal rules and conduct;• Responsible for the functions of cashier, warehouse and store in the service and organization of goods;• Creation and implementation of islands of points of sale in the store's aisles following internal standardization methodology.

Vancouver, Canada

• Carrying out cashier, service and warehouse operations; • Preparation of beverages using standard internal rules and procedures according to customer satisfaction; • Customization of combined product sales to better serve the customer.

Sao Paulo, Brazil

• Management of meetings to define the requirements and scope of Treasury projects; • Development and creation of pivot tables in Microsoft Excel and SQL database tools generating data for analysis; • Project coordination.

Sao Paulo, Brazil

• Analysis of logs and data in the system to resolve inconsistency of amounts in electronic transactions; • Validation and testing of electronic trading software for implementation; • Participation in fairs and events to demonstrate financial software, elaboration of training material; • Development of spreadsheets and SQL queries for validation and tracking of financial operations.

Diploma, Customer Experience

This course was held in Canada to improve leadership skills with a focus on customer needs.

Bachelor Degree, Business

Business Administration - Information Systems.