Rafael Depcke Email & Phone Number

Novo Hamburgo, Rio Grande Do Sul, Brasil

Customer service, using telephone, e-mail and Skype as communication channels.Starting over after an apprenticeship in the health area.

Rio Grande Do Sul, Brasil

I managed a portfolio of clients, where I was responsible for the Client X Software House liaison.Among the activities carried out, the following stand out:- Negotiation of contract(s)- Management of schedules for visits (on-site support)- Gathering requirements for using the Software/ERP- Assistance for the team that provides on-site support- Marketing of.

Novo Hamburgo, Rio Grande Do Sul, Brasil

Product Owner responsible for the development backlog of the Production area

Customer service, using telephone, e-mail and Skype as communication channels, as well as face-to-face visits. During this period, my focus were training new employees and team's performance. I was also directly involved with the implementation of Bloco K, so that ERP SIGER® could meet all its requirements.Among the activities carried out, the following.

Developed Tasks:- Maintenance visit to customers who already used ERP SIGER®- Visits for requirements gathering, system demonstration as well as its implementation later- Recycling of users, carrying out new training- Proposal of solutions and process improvements- Implementation of complete production control, taking care from the purchase of raw.

Novo Hamburgo, Rio Grande Do Sul

• Performed customer service, using telephone, email and Skype as communication channels.Among the activities carried out, the following stand out:
• Acting as a facilitator, training and qualifying new employees to attend the ERP SIGER®.
• Participation in surveys and validations of implementations required by SPED Fiscal Block K.

Novo Hamburgo E Região, Brasil

Working in the support sector. Customer service using telephone, e-mail and Skype as communication channels.Service aimed at:- Issuance of Invoices- Issuance of Orders/Budgets- Issuance of Tax Receipt

Sapiranga, Rio Grande Do Sul, Brazil

I worked both in the support sector and in the implementation sector. Developed the role of Support leader. I was responsible for training and qualifying new employees.

Sapiranga

Provided assistance to the public regarding the registration and re-registration of users of the Bolsa Família social program.

Língua Inglesa

Sistemas Da Informação, Management Information Systems, General

Técnico Em Informática