Rafael Diaz Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

· Led Quality Manufacturing Rapid Response Team focused on reducing defective parts in manufacturing and identifying permanent solutions. · Leveraged data analysis to investigate issues thoroughly and identify trends that pointed to root causes. · Transformed manual data gathering to automated, dynamic process by developing Excel Power Query, Pivot tables, and dashboards, streamlining presentations for meetings, and enabling detailed issue analysis. · Collaborated on multiple continuous improvement projects, boosting quality and effectiveness. · Developed and implemented a comprehensive process to streamline how the Quality team releases improvement projects to manufacturing. The process detailed every step, including proposal evaluation, rollout review, coordination, training, documentation, pilot testing, full-scale implementation, monitoring, and ongoing improvements. · Created standardized email templates to streamline proposal and rollout processes, enhancing efficiency and ensuring consistent communication. · Played key role in building high-performing team that exceeded expectations by fostering environment of trust, open communication, constructive conflict resolution, accountability, and results-driven focus. · Led cross-functional meetings with stakeholders from manufacturing, engineering, logistics, supplier quality, and global quality. Ensured precise documentation, assigned action items, and monitored progress closely. Coordinated with SQEs (Supplier Quality Engineer) to develop SCARs (Supplier Corrective Action Requests) for global alignment on defective parts.

Santa Clara, Ca, Us

· Developed an attendance tracking system using Excel, enhancing supervisors' ability to document, track, and report technician attendance. Created live automated dynamic reports that integrated data from attendance files, enabling comprehensive review using pivot tables by supervisor, group, shift, or bay. · Successfully executed a visionary 24/7 display system for manufacturing. Engineered a dynamic setup featuring 7 TVs connected to MiniPCs, seamlessly controlled through GoverLan SW. Showcased real-time priorities, critical updates, safety alerts, accolades, and field escalation bulletins, revolutionizing how information is shared and elevating operational communications. · Utilized Visio SW to design detailed swim lane diagrams for intricate MFG processes, driving crossfunctional collaboration. Mapped the entire order-to-shipment workflow for chambers. Developed critical swim lanes for key processes including QCA, MRRT, MRB, and the 90-day FGI pullback, enhancing process clarity and efficiency. · Managed various projects owned by managers and supervisors. Led project meetings, provided regular updates, and delivered project status presentations to stakeholders.

Santa Clara, Ca, Us

· Increased manufacturing printing output by 90% within 5 months of starting in this position.· Planned the successful opening of a new semiconductor cleanroom area, which included the installation manufacturing, metrology, annealing and lamination equipment to produce CMP pads.· Increased Metrology Inspection output by 195% within 7 months of starting this position.· Led and developed a team responsible for maintaining, operating, and troubleshooting 3D printers.· Influenced the team to start using 6S, lean manufacturing principles, and Kaizen concepts, to improve and optimize manufacturing efficiency. It is now part of their daily habits.· Ensured all technical experts were trained, qualified, and certified on the equipment and tasks assigned.· Managed employees career development, performance management, and coached them to ensure they were a high-performing team.

Suwon-Si, Gyeonggi-Do, Kr

MGR., SR. TEAM LEADER | SAMSUNG AUSTIN SEMICONDUCTOR | SEP. 2014- SEP. 2020· Effectively managed, communicated, and directed 60+ Samsung employees and contractors which included KLA, AMAT, Hitachi, NOVA, ONTO, Revera, Rudolph, Capres, Kokusai, Rigaku, ThermoFischer, Bruker, Brooks and Keyence) for PMs, service and training on our Metrology equipment.· Responsible for the KPIs, cost reduction, and maintenance of 200+ Metrology semiconductor tools which included: Optical Metrology Misregistration, CD-SEM, Brightfield, Darkfield, Surfscan, SEM Review, Film Thickness, Macro, OCD, Thickness, Sheet Resistance, Surface Contamination, etc.· $1+ Million in cost savings yearly by selecting a second source vendor that sells the same new OEM part.· Led and motivated a Metrology Engineering team, implemented strategies to reduce stop loss, identify opportunities to reduce costs through process improvements, and reduce equipment maintenance cost.· Increased equipment utilization from 86% to 96% by creating and documenting how to repair and teach different robots and load ports, providing training and assistance to the Engineers.· Interfaced with cross-functional departments to resolve metrology issues.· Worked on metrology quality improvement projects to improve equipment's KPI.

Milpitas, California, Us

E-Beam Installation / Retrofit Manager: · Managed and developed training for Installation Engineers, collected, organized, and analyzed issues to improve the quality feedback process during installs or retrofits.· Handled customer escalations to ensure the team properly installed or retrofitted the equipment in a timely manner, and ultimately had a satisfied and repeat customer.Senior Field Service Engineer: · Evaluated, analyzed, diagnosed, troubleshot, and repaired KLA Reticle Inspection and KLA Archer Optical Metrology tools via telephone or at the customer's site.Technical Instructor III: · Developed and presented Maintenance and Application course material for employees and customers.· Performed maintenance, repairs, and scheduled PMs on all lab equipment.System Installation Engineer and Lead: · Trained, developed, coached and provided on-the-job training for Install Engineers. · Coordinated and performed system installations worldwide with up to 90% travel. · Provided technical advice via phone and on-site to Installation and Field Service Engineers worldwide.· Developed procedures to shorten system installations and improve quality.