Rafael Escobar Email & Phone Number

Mexico City, Mexico

México

• Supervised a team of 7 individuals in various roles, providing leadership and guidance to ensure the achievement of KPIs.
• Implemented strategies that resulted in a 15% increase in lead-to-prospect conversion rates, optimizing the sales funnel and enhancing customer acquisition.
• Achieved a 20% improvement in customer retention by re-engaging clients within the sales funnel.
• Achieved a 15% increase in the conversion of prospects into completed sales in 3 months.
• Managed 3 areas within the team, overseeing credit operations, conversion funnel management, and final sales efforts to ensure seamless collaboration and performance.

Ciudad De México, México

• Accompanied and supervised assigned clients throughout their entire purchasing process, and maintained the conversion rate at 80%.
• Increased in 20% of customer NPS of the global KAVAK average.
• Presented personalized value propositions to each B2C customer and increased sales by 10% by adding additional products such as warranties and spare parts to their purchases.
• Promoted the use of technological tools such as Salesforce and NetSuite to increase sales conversion by 15% in the department.

• Prospected, developed, and retained key accounts, including 20 clients in the insurance, printing, and cybersecurity sectors.
• Exceeded KPIs for client retention and the number of hardware and software orders by 120% and 150%, respectively.
• Conducted consultative sales and provided product and solution advisory services.
• Offered ongoing support and guidance throughout the sales process and post-sale phase.
• Coordinated communication across various departments such as Logistics, Purchasing, Invoicing, and Accounts Receivable Specialists to enhance internal processes.

• Retained and developed partners with 20 key clients providing consultative sales, support, and guidance to clients.
• Delivered customer service and trained 4 new team members.
• Developed strategies for each key client to maximize long-term business relationship value.
• Negotiated agreements and contracts with key clients, ensuring beneficial terms for both the company and the client.

• Received, analyzed, and generated quotations for B2B clients and managed order entry and invoicing processes.
• Provided customer service to retain and manage customer relationships.

• Established strategic partnerships with 4 key clients, including a school with multiple campuses, to ensure their loyalty and prevent them from switching to competitors.
• Produced progress reports and forecasts for both internal and external stakeholders, utilizing metrics relevant to major accounts.