Responsible for carriers, warehouse and accounting partners. Coordinated order processing, logistics, inventory and customer requests for Brazilian market. Managed improvement and Magento system integration projects in agile methods. Also coordinated international trade and shipments in and out of Brazil.

Responsible for the overall quality performance of the operation. Accountable for the achievement of both external and internal quality metrics.Assured client requirements. Daily completion of quality reviews. Delivered quality feedback to specialists. Prepared and was responsible for meetings and trainings with specialists. Identified quality trends for corrective solutions.

Delivery management, SAP SD order processing, returns and RMA management, email and phone customer contact for Spanish and British markets, order and data audit.

Managed current and new worldwide customers through phone, email, fairs and local visits. Requested and handled international shipments. Developed import and export documents such as Invoice, Packing List, Certificates of Origin. Ensured compliance with international trade regulations.

Supported student learning. Identified student needs and provided academic guidance. Oriented and corrected final thesis. Managed virtual classrooms.

Contacted Hotels in the USA market and closed contracts for Trivago’s Hotel Manager PRO tool. Managed customer queries from Zendesk tool. Commenced the market in the USA, whereby adapted script and provided feedback to establish strategy for the market.

Analyzed lanes costs and fuel prices on BIDs. Analyzed cargo density for consolidation. Formulated operational and commercial KPIs. Supported pricing on global RFQs.

Managed the income and outcome of products. Quoted freight of all modes of transportation, ocean freight mainly. Prepared and organized import & export documentation as well as accompany end-to-end processes. Managed contact with customers and suppliers from other countries. Prospected new customers.

Analyzed daily distribution data. Monitored daily delivery of beverages in over 15 cities. Managed truck drivers team. Elaborated material for meetings. Created different excel sheets to make data analysis easier. Helped to manage the income of supplies by land and ocean to the Distribution Center.