Rafael Fertonani Email & Phone Number

Londrina, Pr, Br

Brazil

Hilden, North Rhine-Westphalia, Germany

Frankfurt Am Main, Hesse, Germany

Responsible for carriers, warehouse and accounting partners. Coordinated order processing, logistics, inventory and customer requests for Brazilian market. Managed improvement and Magento system integration projects in agile methods. Also coordinated international trade and shipments in and out of Brazil.

Lisbon Area, Portugal

Responsible for the overall quality performance of the operation. Accountable for the achievement of both external and internal quality metrics.Assured client requirements. Daily completion of quality reviews. Delivered quality feedback to specialists. Prepared and was responsible for meetings and trainings with specialists. Identified quality trends for corrective solutions.

Lisbon Area, Portugal

Delivery management, SAP SD order processing, returns and RMA management, email and phone customer contact for Spanish and British markets, order and data audit.

Londrina, Paraná, Brazil

Managed current and new worldwide customers through phone, email, fairs and local visits. Requested and handled international shipments. Developed import and export documents such as Invoice, Packing List, Certificates of Origin. Ensured compliance with international trade regulations.

Londrina Area, Brazil

Supported student learning. Identified student needs and provided academic guidance. Oriented and corrected final thesis. Managed virtual classrooms.

Düsseldorf Area, Germany

Contacted Hotels in the USA market and closed contracts for Trivago’s Hotel Manager PRO tool. Managed customer queries from Zendesk tool. Commenced the market in the USA, whereby adapted script and provided feedback to establish strategy for the market.

Bonn Area, Germany

Analyzed lanes costs and fuel prices on BIDs. Analyzed cargo density for consolidation. Formulated operational and commercial KPIs. Supported pricing on global RFQs.

Londrina

Managed the income and outcome of products. Quoted freight of all modes of transportation, ocean freight mainly. Prepared and organized import & export documentation as well as accompany end-to-end processes. Managed contact with customers and suppliers from other countries. Prospected new customers.

Londrina Area, Brazil

Analyzed daily distribution data. Monitored daily delivery of beverages in over 15 cities. Managed truck drivers team. Elaborated material for meetings. Created different excel sheets to make data analysis easier. Helped to manage the income of supplies by land and ocean to the Distribution Center.

Shreveport, Louisiana Area

Graduate In Industrial Management And Businesses

International Trade Specialization, International Business

Bachelor'S Degree, Business Administration And Management, General