Rafael Gómez work email
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Rafael Gómez personal email
Rafael Gómez is a Finance Manager, FP&A @ Amazon at Amazon.
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Finance Manager, Fp&AAmazon Dec 2024 - PresentSeattle, Wa, Us -
Senior Financial AnalystAmazon Jan 2023 - Dec 2024Seattle, Wa, Us
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Financial Analyst IiAmazon Nov 2022 - Dec 2022Seattle, Wa, Us
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Financial Analyst IAmazon Aug 2021 - Nov 2022Seattle, Wa, Us
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Accounting AssociateRound Table Resource Group Mar 2020 - Jun 2021Orlando, Florida, Us• Utilized data visualization techniques to facilitate the importing of 1000+ transactions per company file daily• Kept and maintained accurate financial records for 6 multi-million dollar clients• Supported monthly status reporting process for clients in order to provide accurate, tailored financial packages -
T2/LeadSykes Dec 2018 - Nov 2019Tampa, Florida, Us· Closed a daily average of 50 cases assisting Tier 1 agents resolve business application and technical support issues within QuickBooks Desktop· Assisted a group of over 100 agents maintain an issue resolution rate of over 95%· Collected customer interaction information from Salesforce and exported to Excel to determine main call drivers and create product investigations -
Subject Matter ExpertSykes Sep 2018 - Nov 2019Tampa, Florida, Us
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Quickbooks Enterprise Solutions AgentSykes Nov 2017 - Nov 2019Tampa, Florida, Us· Graduated from a 12 week training program on QuickBooks Desktop provided by Intuit· Resolved an average of 30 cases daily regarding business application and technical support issues· Achieved issue resolution and customer satisfaction rates of over 95% measured by survey respons
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Captioning CoachCaptel Service Specialists Jun 2016 - Jun 2017Orlando, Florida, Us· Trained incoming employees on using voice recognition software to assist hard of hearing customers· Professionally typed and used software speeds of over 80 WPM with over 99% accuracy· Consistently able to obtain positive feedback on operating performance -
At&T Advanced Technical Support AgentConvergys Oct 2015 - Jun 2016· Assisted AT&T wireless customers with technical support and billing issues· Provided high degree of customer service experience by creating commitments to assure first call resolution· Understood and developed processes resulting in more efficient problem solving and customer satisfactio
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Retail AssociateRoss Stores, Inc. May 2014 - Oct 2015Dublin, Ca, UsProvided customer service to arriving customers while handling organization of merchandising in retail store. Following company rules, assured that costumers had a pleasant shopping experience while providing them a fast and efficient checkout through cashiering under stressful and heavily costumer populated environments. Duties included:-Cashiering-Merchandising-Costumer Service-SPS (Loss Prevention)
Rafael Gómez Education Details
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University Of Central FloridaAccounting Minor
Frequently Asked Questions about Rafael Gómez
What company does Rafael Gómez work for?
Rafael Gómez works for Amazon
What is Rafael Gómez's role at the current company?
Rafael Gómez's current role is Finance Manager, FP&A @ Amazon.
What is Rafael Gómez's email address?
Rafael Gómez's email address is ra****@****zon.com
What schools did Rafael Gómez attend?
Rafael Gómez attended University Of Central Florida.
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