Rafael Motta Saraiva Granjeiro Email & Phone Number

Brazil

• Global IT Director - Enterprise Networks ○ Manage and develop a Global Team of 30+ Associates based in different regions and countries (Brazil, United States, Russia, China, United Kingdom, Netherlands, France, Australia, etc). Development of direct reports through objective setting and progress reviews. Provide alignment of team members’ objectives with the goals and objectives of the overall organization ○ Recommend and drive strategic a 3 to 5 years’ time horizon roadmap based on vendor offerings and business requirements ○ Refine resource models and staffing strategies including associates, outsourced and offshore services with development/operational teams to optimize costs and delivery ○ Implement models to sustain service operations and abrupt changes in demand (up and down) ○ Structure service for success with required technical capability, standard operating processes and clear mid and long-term platform to both associates and vendors ○ Manage all end-to-end activities for networks area, through a team of associates located in many locations around the world, and through service provides ○ Consistent and ongoing dialog with key stakeholders to ensure all requirements and service level expectations are clearly understood as well as communicating the ongoing status and direction for the serviceMaintain the TCO service model for external benchmark purposes and drive the service cost down while maintaining its quality at agreed levels

> GOVERNANCE• Knowledge of standards, frameworks, industry best practices and in securing a global enterprise> RISK MANAGEMENT• Lead third party cyber security risk domain and articulate messages in a comprehensive way to varying stakeholders’ groupss• Identify legal, regulatory, and organizational requirements to manage the risk of noncompliance to acceptable levels• Communicate risks and mitigation strategies to Commercial, Legal, and Business Partnership• Partner with Procurement & Corporate Legal to drive compliance for the portfolio of suppliers• Assessments adhering to ISO 27001, NIST 800-53, Soc1, Soc2 and Soc 3, PCI and data privacy laws• Lead Third Party Cybersecurity Threat Hunting• Accountable for robust intake, ongoing due diligence and continuously monitor third-party vendors and prevent breaches• Monitor internal and external factors (e.g., threat landscape, geopolitical, regulatory change) that may require reassessment of risk> PROGRAM DEVELOPMENT• Create and oversee a program for sustaining enterprise Third Party compliance• Align the InfoSec program with the operational objectives of other business functions (e.g., human resources, procurement, and IT)• Incorporate information & cyber security requirements into contracts, agreements, and third-party management processes

Brazil

> Responsibilities:• Manage, develop and inspire a regional team of managers, associates and contractors including offshore• Accountable (Deployment & Operations) for the Americas (200+ Factories, Warehouses, Distribution Centers & Offices• Definition of medium-term (3 year) Service Delivery roadmaps• Manage the benchmark of costs and assess areas of improvements to drive actions to maintain cost competitiveness• Initiate (RFI) Regional Request for Information and (RFP) Request for Proposals with support of Commercial Team• Responsible for service Budget Opex/Capex/Variable> Achievements:• Built new team of Managers, Leads, Process & Technical team to support Americas Region• Migrated 100+ Sites LAN Services to new provider in 1 month with zero incidents• Integrated (Tools & Process) a new global provider in 3 months using Agile framework• Integrated ITIL Process with new global outsourced vendor• Leaded the integration of vendor ticket tool (Service Now to Service Now)

Brazil

> Responsibilities:o Manage and develop a Global Team of Associates and Contractors including an offshore team of support contractorso Accountable for the delivery of medium-term (3) roadmapso Representing the enterprise network service across the organization, change advisory board and service review meetingso Benchmark of costs and assess areas of improvements to drive subsequent actions to maintain cost competitivenesso Work with Architecture teams on support hand-off, knowledge transfer and CIP´so Accountable for operating network backbone (e.g. SaaS, AWS, Azure, Savvis Co-location, disaster recovery)> Achievements:o Stablished a Team Automation Factory that improved:o Incidents reduced in 42% in a year;o Incidents Time to restore from improved in 35%;o Major Incidents MAA reduced from 3,92 to 2,49;o Outsourced all operational and low value activities;o Improved Internal stakeholder service satisfaction;o Improved in 30% the Skype and Microsoft teams call quality.

São Paulo Area, Brazil

Accountability for: • Service Manager Role; • Enterprise Networks Global Cost Allocation; • Pricing Strategy & Billing Model • Executive Reporting, Dashboard & Scorecard; • Cross-functional Responsibilities (Strategy, Architecture, Development, Deployment and Operations); • Escalation and management point of IT services in daily operations; • Manages Vendor Relations - Multi-Vendor Environment; • Market Assessment & Benchmarking; • Ensuring that governance, legal and financial interests are met in continuous operations; • Accountable for Enterprise Networks Customer Satisfaction; • Service Quality & Continuous Improvement; • Service Lifecycle - Framework used to identify, define, manage and retire services; • Ownership and Accountability for IT Service Management;

São Paulo Area, Brazil

-- Main Responsibilities:- Manage (TCO, SLA and service budgets/billing) IT services, including periodic service reviews.- Project Management for global and regional network IT services. - Management of 3rd party resources responsible for legacy services.-- Main Achievements: Project Management - Project Manager and Technology Leader- Led Global (300 Sites - factory, warehouse and office within 50 countries) Corporate WLAN SSID Improvements - Project indicated to Mars Service Excellence Award- Maintained PwC security compliance into wireless environment - Savings of 50k USD by redesigning change method- Managed end to end replacement project of 2014 and 2015 LAN/WLAN lifecycle (more than 600 switches and 200 WLAN controllers) - Partnered with global IT Business Partnership stakeholders to ensure project delivery though operational excellence during project execution and developed risk mitigation strategyVendor Management - International Travel to United Kingdom / Nominated for Make the Difference- Project delivered a visual and consolidated dashboard that enabled both companies to proactively review performance and address issues before they become problems.- Participated of the IT ticket integration design to automate Incidents and Requests with a flow of approximately 8000 tickets yearly exchanged.- Service requests fulfillment time decreased from 13 days to 2 days in 3 Months.- Vendor response time decreased from 4 to 1 day after 2 Months.- Coordinated internal fulfillment team move from Brazil to China and external team from Brazil to India.Stakeholders Management - Partnered with IT Business Partnership stakeholders in Latin America, North America, Europe and Asia by implementing weekly meetings to discuss IT services performance where stakeholders feedback were used to remove roadblocks with external vendors and internal teams- Provided visibility of IT roadmap to regional IT Business Partnership stakeholders on monthly basis

-- Main Responsibilities:- Global Telecom’s technology Lead for 2nd Level Support within a team of 45 Associates located in Brazil, China and Russia- Responsible team engagement and recognition program- Customer Satisfaction Lead-- Main Achievements:Global Efficiency Project - International Travel to Russia- Workshop held in Russia with participation of project leads from Americas, Europe and Asia- Calculated FTE Required to absorb new workload due acquisitions- Implemented adjustments in the operations to handle new support demands and standardized best practices and metrics across Brazil, Russia and China Service Desk teams.- Created a standard method to manage the team resources capacity- Improve the efficiency of crisis management process and reduce recovery time of critical services- Defined and promote the Team mission and visionDesigned and Implemented new support procedures during Mars Telecoms outsourcing program- Created, communicated and implemented a new global support process to incorporate a new set of outsourced services across a global infrastructure team- Collected and documented business and functional requirements inputs from Americas, Europe and Asia- Trained around 200 associates across different support teams such Service Desk, Account Managers, Service Managers and local support teamsLed to significant improvements in Gallup Grand Mean and Follow Through scores within a team of 14 AssociatesParticipated in an initiative that reduced in 10% the number of business critical incidents for telecoms technology through strong problem management process and root cause remediation focus.

-- Main Responsibilities:- Responsible for Chocolate Infrastructure Budget Control- Coordinating two 3rd party IT Infrastructure Support Resources - Brazil Local Telecoms Carrier Management-- Main Achievements:- Planned and managed the Local Area Network Cabling renew of Guararema Factory and Office- Managed Security Compliance Audit into Brazil Network Devices in accordance with PwC

-- Main Responsibilities:- Main site technical resource for IT Management, including site based servers, network links and telephony system - Brazil Process Functional Expert providing process knowledge support for Brazilian Infrastructure team- Single Point of contact for new Infrastructure demand for São Paulo Sales Office and Guararema Factory- Interface with office associates, plant associates, sales force users and warehouses users to ensure the correct daily operation and solving infrastructure issues;-- Main Achievements:- Implemented of Sales Force Automation by using Pocket PC's, being the lead from IT infrastructure development and achieving savings of 300k USD by replacing laptop model by cheaper Pocket PC's- Delivered IT Trainings for Sales Force by traveling across the country- Managed the projected that migrated Guararema Factory and Office telephony systems with more than 600 extensions from Analog (Siemens HiPath) to IPT technology (Avaya)

-- Main Responsibilities:- Responsible for Local Area Network support at Mars Guararema Chocolate Factory and Office.- 2nd level support for Factory and Office - Resource responsible for Veritas Backup System and Novell File&Print Servers.-- Main Achievements:- Improvement of servers backup routine by changing its network to Giga Bit network;- Upgrade of 400 end user computers from W2K to WinXP in 4 Months- Main resource for support and maintenance for all network related devices such as switches and routers

-- Main Responsibilities:- Responsible for Infrastructure Support for more than 2000 users and 100 servers.- Support process review in accordance with ITIL - Main support resource for Pocket Devices-- Main Achievements:- Migration of Lotus Notes end user clients from version 5 to 6- Led the project to improve assets control from 40% to 100% in 3 Months- Led the project to upgrade and replace of 800 end user computers in 4 Months- Provided Server Maintenance in Oil Ships for 6 Months

-- Main Responsibilities and Achievements:- Migrated 6 applications from database Oracle 8 to 9i version- Responsible for application development and optimization - Visual C++- Responsible for application Integration with Database Oracle 8 and 9i versions.

Master Of Business Administration - Mba, Project Management

Engineer'S Degree, Computer Science

It Industrial Technician