Rafael Henrique Fernandes Email & Phone Number

São Paulo, Brasil

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Itu - Sp

São Paulo, Brazil

Responsible for the National Key Accounts structure within the Customer Service cell, as well as the Strategy & Information cell. Leading a team of 12 analysts responsible for the company's main Customers, Service Levels and Order to Cash process. Later also assuming the Projects and Productivity’s chair within Customer Service and Warehouse areas.Relevant Deliveries:● Increased company’s service level, ensuring timely delivery of all customer requested SKUs. (OTIF)● Improved management of area KPIs generating information supporting the Transport and Demand Planning team.● Transformational Projects within Distribution Centers supporting Warehouse and Transport team.

São Paulo, Brazil

Taking part of the Supply Chain Transformation - SCT structure, created to develop transformational projects in the company. Leading one of Pepsico’s most important projects in 2017. Reduce the number of Snack’s returns from the clients in Brazil. In this project, major procedural and management changes were proposed to the Sales, Warehouse, Transportation and Financial teams. Relevant Deliveries:● Process redesign of snack’s withdrawal from all Point Of Sales in Brazil by the warehouse and transportation team.● Systemic implementation of a faster expedition and validation Bill of Sale invoices by the Financial team.● Awareness and inclusion of Return Goals with the sales team and it’s several Sales Channels.As a result of the project initiatives, the percentage of Number of Snack’s returns throughout Brazil was reduced from 4% of Net Sales to 2.8% of Net Sales.

Rio De Janeiro

Performing the link between Brazilian customers and Head Office in Austria. Running Doppelmayr’s office in Brazil since 2013 managing projects and developing business across the country prospecting new contracts. Main responsibilities include:● Ability to work well in a fast-paced, cross-functional and global team environment. Excellent project management skills and attention to detail.● Compelling leader, with ability to gain the trust and support from multiple senior stakeholders. Excellent communication and presentation skills.● Team leadership.● Excellent interpersonal, communication, and negotiation skills.● Business development supporting Governments and Private Companies on engineering customized solutions. ● OPEX and CAPEX project’s financial management.● Structure business proposals and presentation to customers as well as financial KPIs and Feasibility studies.Main projects include:● Morro da Providência's Ropeway. Rio de Janeiro● Morro do Alemão’s Ropeway, Rio de Janeiro (operation bidding)● Bondinho Pão de Açúcar, Rio de Janeiro (operation bidding)● Multiplan Barra Shopping, Rio de Janeiro● JHSF Incorporações – Catarina Airport Ropeway, São Paulo ● JHSF Incorporações – Shopping Cidade Jardim Ropeway, São Paulo● GRU Airport People Mover – São Paulo● Prefeitura de Recife Marco Zero’s project - Recife

La Paz, Bolivia

Assertive and important help to Doppelmayr Bolivia’s office measuring and monetizing the assembly field works. Weekly meetings to keeping up with main project’s stakeholders comparing project’s payments and its evolution.

Áustria

Expertise in different areas of the company. Passing through the design department, Project Management department as well as Sales Department worldwide. Acquiring sufficient knowledge to understand the final product design for several continents.

Campinas

The period of work at the engineering of quality department was the largest scope. Weekly reports were developed to Petrobras, one of the largest enterprise customers, keeping them in touch with the stages of production. First class customer support was a rule

Bachelor Of Engineering (Be), Mechanical Engineering

Mba - Project Management, Project Management