2Nd Line Support Analyst
Current
Mar 2023 - Present
AeroLeads people directory · profile
Rafael Holanda Email & Phone Number
2nd Line Support Analyst na Descartes Systems Group
at
Descartes Systems Group
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
2nd Line Support Analyst na Descartes Systems Group
Location
Fortaleza, Ceará, Brazil
Company size
Who is Rafael Holanda? Overview
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Quick answer
Rafael Holanda is listed as 2nd Line Support Analyst na Descartes Systems Group at Descartes Systems Group, a company with 904 employees, based in Fortaleza, Ceará, Brazil. AeroLeads shows a matched LinkedIn profile for Rafael Holanda.
Rafael Holanda previously worked as 2nd Line Support Analyst at Descartes Systems Group and Analista de suporte ao cliente at Mobills. Rafael Holanda holds Análise E Desenvolvimento De Sistemas from Faculdade Cdl (Oficial).
Company email context
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Descartes Systems Group
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Profile bio
About Rafael Holanda
Sempre em busca por conhecimentos, principalmente na área de tecnologia e economia. Sao dois assuntos que prendem bastantante a atenção.Proativo, assíduo e com excelente relacionamento interpessoal. Valorizo sempre o trabalho em equipe, com ele, podemos desenvolver um trabalho mais sólido.O maior objetivo é contribuir, com o meu conhecimento, para o desenvolvimento e rapidez nas tarefas designadas, com o objetivo de satisfazer os interessados finais.
Listed skills include Microsoft Excel, Microsoft Word, Libreoffice, Atendimento Ao Cliente, and 1 others.
Current workplace
Rafael Holanda's current company
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Descartes Systems Group
9 roles
Rafael Holanda work experience
A career timeline built from the work history available for this profile.
Analista De Suporte Ao Cliente
- Prestar suporte aos usuários, orientando-os na utilização do software; - Administrar e analisar o processamento de dados e garantir a operação do software; - Gerenciar a segurança da informação e verificar as condições técnicas do ambiente de trabalho.
Nov 2022 - Mar 2023
Quality Assurance Analyst
May 2020 - Dec 2020
Customer Success
- Escritor de artigos em Português para a Central de ajuda; - Revisão de artigos e ortografia; - Suporte do aplicativo para usuários da plataforma; - Conhecimento na plataforma para o serviço de atendimento ao cliente, o Zendesk;- Análise de reviews Play Store e App Store.
Dec 2018 - May 2020
Customer Success Team
- Criador de conteúdo para a Central de ajuda; - Apresentação do sistema Ponto GO para novos clientes interessados;- Suporte do aplicativo para usuários da plataforma;- Conhecimento na plataforma para o serviço de atendimento ao cliente, o Zendesk;- Análise de reviews Play Store e App Store.
Jul 2019 - Nov 2019
Back Office
- Instalação de planos pós pagos; - Auditoria de dados no excel; - Elaboração e análise de relatórios; - Contato com cliente via e-mail e telefone; - Conhecimento na plataforma ABR Telecom;- Conhecimento na plataforma Siebel.
Jul 2017 - Aug 2018
Operador De Telemarketing Ativo
- Solução imediata para solicitações de portabilidade;- Abordagem direta pata a retenção e satisfação do cliente;- Análise de dados para geração de conteúdo e script de atendimento.
Feb 2016 - Jun 2017
Operador De Telemarketing Receptivo
Mar 2015 - Feb 2016
Diretor Comercial
Coopeif
Como estudante, fui componente da chapa que presidiu a Cooperativa dos estudantes do IFCE - Iguatu, onde ocupei a função de diretor comercial da referida.
May 2013 - Apr 2014
Team & coworkers
Colleagues at Descartes Systems Group
Other employees you can reach at descartes.com. View company contacts for 904 employees →
MS
Marco Sponza
Colleague at Descartes Systems Group
Markham, Ontario, Canada, Canada
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JR
Joana Raffo Hernández
Colleague at Descartes Systems Group
Montevideo, Montevideo, Uruguay, Uruguay
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MG
Maroš Gorný
Colleague at Descartes Systems Group
Banska Bystrica, Slovakia, Slovakia
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TT
Ting T.
Colleague at Descartes Systems Group
Nelson, Nelson, New Zealand, New Zealand
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LT
Luan Truong
Colleague at Descartes Systems Group
Mississauga, Ontario, Canada, Canada
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MS
Maria Sofia Pérez
Colleague at Descartes Systems Group
Uruguay, Uruguay
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CS
Carlos Studart
Colleague at Descartes Systems Group
Fortaleza, Ceará, Brazil, Brazil
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DC
Daniel Coito
Colleague at Descartes Systems Group
Barros Blancos, Canelones, Uruguay, Uruguay
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JR
Joe Reynolds
Colleague at Descartes Systems Group
Ocklawaha, Florida, United States, United States
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MP
Mary Porch
Colleague at Descartes Systems Group
Greater Cleveland, United States
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Marco Sponza
Colleague at Descartes Systems Group
Markham, Ontario, Canada, Canada
View →
JR
Joana Raffo Hernández
Colleague at Descartes Systems Group
Montevideo, Montevideo, Uruguay, Uruguay
View →
MG
Maroš Gorný
Colleague at Descartes Systems Group
Banska Bystrica, Slovakia, Slovakia
View →
TT
Ting T.
Colleague at Descartes Systems Group
Nelson, Nelson, New Zealand, New Zealand
View →
LT
Luan Truong
Colleague at Descartes Systems Group
Mississauga, Ontario, Canada, Canada
View →
MS
Maria Sofia Pérez
Colleague at Descartes Systems Group
Uruguay, Uruguay
View →
CS
Carlos Studart
Colleague at Descartes Systems Group
Fortaleza, Ceará, Brazil, Brazil
View →
DC
Daniel Coito
Colleague at Descartes Systems Group
Barros Blancos, Canelones, Uruguay, Uruguay
View →
JR
Joe Reynolds
Colleague at Descartes Systems Group
Ocklawaha, Florida, United States, United States
View →
MP
Mary Porch
Colleague at Descartes Systems Group
Greater Cleveland, United States
View →
2 education records
Rafael Holanda education
Análise E Desenvolvimento De Sistemas
Ensino Médio, Integrado Em Agropecuária
FAQ
Frequently asked questions about Rafael Holanda
Quick answers generated from the profile data available on this page.
What company does Rafael Holanda work for?
Rafael Holanda works for Descartes Systems Group.
What is Rafael Holanda's role at Descartes Systems Group?
Rafael Holanda is listed as 2nd Line Support Analyst na Descartes Systems Group at Descartes Systems Group.
Where is Rafael Holanda based?
Rafael Holanda is based in Fortaleza, Ceará, Brazil while working with Descartes Systems Group.
What companies has Rafael Holanda worked for?
Rafael Holanda has worked for Descartes Systems Group, Mobills, Mobills Inc, Mobills Labs, and Pontogo.
Who are Rafael Holanda's colleagues at Descartes Systems Group?
Rafael Holanda's colleagues at Descartes Systems Group include Marco Sponza, Joana Raffo Hernández, Maroš Gorný, Ting T., and Luan Truong.
How can I contact Rafael Holanda?
You can use AeroLeads to view verified contact signals for Rafael Holanda at Descartes Systems Group, including work email, phone, and LinkedIn data when available.
What schools did Rafael Holanda attend?
Rafael Holanda holds Análise E Desenvolvimento De Sistemas from Faculdade Cdl (Oficial).
What skills is Rafael Holanda known for?
Rafael Holanda is listed with skills including Microsoft Excel, Microsoft Word, Libreoffice, Atendimento Ao Cliente, and Zendesk.
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