Rafael Iñiguez Zazueta Email & Phone Number

Riverside California

Performed professional, technical, and analytical duties in systems analysis, testing, and troubleshooting.Designed and implemented business policies and procedures, assisting in deploying complex computer systems from various vendors.Provided user support and led system module implementations, including vendor system upgrades.Offered high-level support to management staff while performing related duties.Managed 500+ computers & devices across multiple branches.Supervised a team of seven technicians servicing a population of over 300,000 across eight branches.Participated in construction meetings for a new main library project, ensuring technology solutions met project expectations.Worked with the city's IT department to implement various services in our library system and collaborated on other departmental projects when necessary.Created user documentation and implemented added system features.Conducted in-depth statistical analysis of library patron data, recommending system and hardware solutions.Performed audits to identify areas of improved efficiency, providing solutions for complex systematic problems.Analyzed and troubleshot complex library systems problems, defined and conducted advanced user system training.Prepared and designed complex, technical system-generated reports.Led a $50+ million facility technology project for the new main library, including state-of-the-art library technology such as laptop kiosks, self-check systems, an innovation lab with 3D printers, VR kits, a professional sound booth, and a community room equipped with top-of-the-line AV equipment.Oversaw operations for seven additional library branches and led a team of eight library technicians.

Riverside Public Library / Arlington Branch

-Supervise the day-to-day operation of electronic information sources and maintenance of all the IT equipment.-Maintain and update Active Directory GPO's, DeepFreeze and Sam Manager Policies. Serve as local network technician.-Serve as supervisor “in charge”( fifty hours per month) of branch daily operations in the absence of supervision; open and close branch libraries.-Created and designed curricula of technology classes, more than 17 different courses. -Conduct a variety of instructional classes in library technology use, targeted audience are kids, teenagers and adults.-Schedule, train, review, and correct the work of others, primarily Library Assistants, and Library Pages.-Volunteers coordinator at the local branch.-Process inter-branch and inter-library loans; review system book requests to determine alternative sources; receive and process reserve requests; search owned materials; request reference assistance from Central Library as needed.- Assist professional staff by searching for bibliographic information; using bibliographic utilities, search for catalog records to match material; after reviewing by a librarian.-Place orders and quotes with technology vendors.-Serve at the reference desk and respond to routine technical reference and information questions; refer more difficult or complex questions to appropriate library staff.-Supervise and assist in the registration of new customers; explain and enforce library policies and procedures; assist customers in selecting and in making effective use of library materials; instruct customers in the use of the library and availability of materials.-Complete, or supervise the completion of, a variety of complex clerical duties.-Handle community room reservations.-Maintain various files and records; prepare reports on circulation; compile statistics and data; tally daily cash receipts and prepare cash reports.-Backup local servers. -Interpreter: English/Spanish - Spanish/English

Riverside, California

My own small startup where I have the role as CEO. In Fastech Development we develop websites and web systems and multi platforms applications as well mobile applications , I am the sales representative and Help desk Support Specialist and part time developer.I have been a Computer Tech since 2006

Culiacán Sinaloa Mexico

I'm connecting all rotaract clubs from all around the world and also I show to everyone thought the new media such internet what we do in rotaract club culiacan and how we do it.

California

My activities in this company were troubleshooting clients, PCs, Apple computer, from formatting hard drives to upgrading systems. working with devices such IPad, iPhone etc.., scanners, and portable other portable devices. I also did troubleshooting and maintaining laser printers and inkjet printers as well I have been troubleshooting networks as well configure CISCO routers and switch when it comes to installing new networks we did cabling such rj-45 and phone rj-11 and customs cables depending on the business. During peak time we have to manage with multiple costumers. The reason why I left this job is that it wasn't full time.

Culiacan Sinaloa Mexico

Under the construction of a new conceptual museum, I worked on new technological equipment and tailored software. The equipment included 3D projectors, touch panels over 4 TV to worked as one big touch screen, cabling Ethernet cable to new equipment, locations, and hologram projectors. Programming and configuring technology equipment.http://www.mia.gob.mx/

Culiacan Sinaloa Mexico

I was working on a state dependency where I had to keep up the entire IT aspect of that place which include three main aspect as Network Administrator, Help Desk Support and Computer Technician. This place gave the opportunity to go hospitals where they worked with IT equipment update systems and troubleshooting to the patient’s records software, teaching doctors and nurses how to use the records software and many other tools”.

Culiacan Sinaloa Mexico

Websites Developer in multiple platforms and languages such ASP.NET C#, Joomla, WordPress, HTML. I was able to collaborate and create a new website for the state department of health of Sinaloa.

Culiacan, Sinaloa, Mexico

Ceus High School Teacher in Information Technologies and English as Subjects (2010 6 months)

Master'S Of Science In Cyber Security And Information Assurance, Specialization In Information Assurance And Security Policy, 1

Activities and Societies: Devise a mitigation plan against both external and internal vulnerabilities to enterprise computer.

Bachelor'S Degree In Computer Science, Computer Systems Networking And Ecommerce

I used voice recognition as a Artificial intelligence to create a voice command wheelchair prototype. I was able to startup a company.

Education record

Activities and Societies: One semester in general classes.I was able to to take some History classes as well english and spanish.

High School Diploma, Computer And Information Sciences And Support Services

I was a very proactive student and I tutor in technologies areas.