• Collaborate with clients to assess and implement new systems that align with their strategic goals, ensuring that technological solutions meet business objectives.• Support detailed system tests, produce reports, and provide insights to clients, helping to inform decision-making and project execution.• Identify and document software and system requirements in partnership with clients, implementers and stakeholders, ensuring that IT solutions are tailored to their specific needs.• Analyse the clients' current business processes and existing IT systems, offering data-driven recommendations to enhance efficiency and optimize performance.• Provide guidance on resource allocation, prioritization, and risk management, ensuring that project timelines and objectives are consistently met.• Work closely with project management teams to manage project dependencies, resources, risks, and critical paths, ensuring the smooth execution of client projects.• Translate clients' business needs into actionable IT tasks, facilitating the integration of new technologies into their existing processes.

• Analyzed IT project-related information for clients, providing recommendations and insights to ensure alignment with their business objectives.• Assisted clients in identifying project risks, formulating risk mitigation strategies, and monitoring risks throughout the project lifecycle.• Conducted evaluations of client business processes, recommending improvements to enhance process efficiency and better align with technological solutions.• Identified and documented software requirements in collaboration with clients and stakeholders, conducted thorough market scans to identify potential software options and assist clients with software selection

• Managed financial projects.• Led an agile team, ensuring they delivered exceptional service and met performance targets.• Analyzed and understood the customer needs and behavior, translating these into detailed User Stories• Defined and refined the financial product roadmap in collaboration with stakeholders across the company (Bank and Fintechs API Connections)• Created innovative and user-friendly financial products and customer-facing features for ERP System• Developed and implemented training programs to enhance the team's product knowledge.

• Managed financial projects, developed cost models and defined KPIs to measure business outcomes• Created knowledge-based articles, training, documentation and videos to ensure the successful adoption of the bank products by internal areas and customers• Groomed and managed Bank product backlog (Mobile App, Digital Banking)• Monitored key performance metrics, identified areas for improvement, and implemented strategies to enhance service quality and efficiency.• Worked with agile teams

• Handled complex customer inquiries and complaints, working closely with customers to understand their needs and provide appropriate solutions.• Helped customers to understand how to use the bank services through Internet Banking, phone Banking & Mobile Banking• Built and created a customer base, developed and maintained strong relationships with key customers, serving as their primary point of contact and addressing their concerns.• Assisted the commercial managers and representatives in overseeing daily operations.

• Deliver outstanding customer service by promptly responding to customer inquiries.• Communicate effectively with customers in English and Portuguese, understanding their needs and providing accurate information or solutions.• Collaborate with cross-functional teams, including sales, credit, and operations, to resolve customer issues, improve processes, and enhance overall customer experience.