Rafaella Souto Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Process all approved requisitions and send PO’s to suppliers once approved.- Proactively liaise with other departments to ensure they are aware of OCI’s procurement/facilities policy and assist them with implementation where necessary.- Liaise with other departments to control the purchasing requisition workflows are operating correctly and efficiently.- Assist with tender preparation and other procurement tasks as requested by the Group Procurement Manager.- Liaise with vendors to ensure a first-rate working relationship and to resolve/respond to any queries or issues.- Assist with the implementation of new IT systems for the procurement/facilities department.- General administration, work processing, data entry and filing.

Dublin City, County Dublin, Ireland

- Processed and reviewed flagged accounts of potentially sensitive content; ensuring no violations of privacy and security clauses. - Liaised with the Operations Manager to manage particularly challenging cases. - Demonstrated speed, agility, critical-thinking, and problem-solving skills whilst managing caseloads.- Ensured all work is performed in accordance with SLAs and metrics; consistently striving to achieve best practise solutions. - Ensured all social media content complied with all published policies, procedures and legal and regulatory requirements.- Demonstrated methodical skills in applying policy to online content, whilst making accurate judgment according to company policies.

Dublin, Ireland

- Demonstrated exceptional collaborative skills; closely working within a dynamic team environment to develop intricate marketing and SEO strategies.- Performed ongoing keyword discovery, expansion, and optimization to facilitate processes.- Ran technical audits on the websites to ensure optimized operations.- Developed and created engaging content for a variety of social media platforms; attracted new followers and ensured direction to the website.- Reviewed KPI’s to consistently evaluate performance and adjust accordingly to secure success.- Maintained site analytics, metrics, and campaign reportings. - Presented recommendations to the Director of Marketing and Communications; demonstrated ease in communications with senior management.

County Cork, Ireland

Client Account: Google - Demonstrated exceptional customer relationship management through daily client interactions.- Investigated and researched user issues; demonstrated an innate ability to provide bespoke service in conjunction with the client requirements. - Investigated, resolved and escalated challenges; ensured complete resolution and processed all administrative processes. - Advocate for users and ensure the sharing of best practice ideas with colleagues. - Provided exceptional support experience to customers via email, phone, and chat.- Processed business within Service Level Agreements (SLA); prioritized and ensured the performance of service, working to strict targets and deadlines.

Dublin, Leinster, Ireland

- Processed business efforts within Service Level Agreements (SLA); prioritized and ensured the performance of service, working to strict targets and deadlines.- Demonstrated exceptional communication and interpersonal skills; collaborated cross functionally, and with senior management to determine best practice and customer satisfaction.- Processed all administrative efforts pertaining to the upkeep of accurate records of business activities including detailed information on Agreements exceptions and queries, outstanding problems and executive approvals as outlined by legal and finance.- Performed transaction audits guaranteeing SOX controls and company policies have been applied along with the process.- Demonstrated exceptional administrative skills; managing multiple duties simultaneously and ensured organization levels remained at a peak.

Rio De Janeiro, Brazil

- Ensured the daily optimization of the social media pages; ensured new footfall and consistently strived to attract and engage visitors. - Increased the advertisement of the brand by using Google Ads and paid posts on Instagram and Facebook. - Optimized website content and website traffic; therefore streamlining disclosure of the brand online.- Ensured that email marketing efforts were optimized; transmitted news/discounts/events of the company to a database of clients.- Demonstrated strong leadership and mentoring skills; guided interns and ensured smooth induction.- Created engaging campaigns and presentations to sell the brand to potential new buyers.- Established KPIs for the company; ensured all administrative tracking and reporting.

Rio De Janeiro, Brazil

- Validated agreements to ensure all legal requirements were met and documentation were complete.- Harnessed impeccable administrative prowess; processing all data entry exercises and generated reports on an ad hoc basis. - Demonstrated ease using Excel; organised files and logged all pertinent data. - Leveraged strong communication skills; liaising with customers to ensure accuracy of information.- Reached out to partner companies to renew the contracts with the customers.

Higher Diploma, Digital Marketing

Certificate, Online Marketing And Digital Strategy

Bachelor'S Degree, Social Communication

Activities and Societies: Specialised in Advertisement