Rafaella Souza personal email
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Hello there! Welcome to my profile! I am Rafaella Monteiro, passionate about the world of IT and Customer Experience!I am a bilingual professional with technical support, computer maintenance, and network troubleshooting background.
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Junior DeveloperGrupo G Trigueiro Oct 2021 - Oct 2023Natal, Rio Grande Do Norte, BrasilStarted as an intern, and after three months was hired to work full time. Technologies:- Active Directory;- GLPI;- Zabbix;- Anydesk;- TeamViewer;- Laravel;- Power BI;- BPMN;-My main responsibilities are:- Software development;- Requirements gathering;- Documentation;- Software supporting;- Peripheral troubleshooting;- Remote access support using TeamViewer and Anydesk;- End-user support;- Network… Show more Started as an intern, and after three months was hired to work full time. Technologies:- Active Directory;- GLPI;- Zabbix;- Anydesk;- TeamViewer;- Laravel;- Power BI;- BPMN;-My main responsibilities are:- Software development;- Requirements gathering;- Documentation;- Software supporting;- Peripheral troubleshooting;- Remote access support using TeamViewer and Anydesk;- End-user support;- Network troubleshooting;- Tickets management through GLPI;- Active Directory user administration;- Network monitoring via Zabbix;- Registration and management of printers on the network;- New hire training; Show less -
Technical SupportSesap-Rn Jul 2021 - Sep 2021Natal, Rio Grande Do Norte, Brasil- Management of support tickets through the GLPI software;- Registration and management of users in Active Directory;- Technical support for users;- Assistance in monitoring the network using Zabbix;- Configuration of telecom rooms;- Identification of network points -
Techincal Support And Network InternCrea-Rn Feb 2020 - Jun 2021Natal, Rio Grande Do Norte, Brasil- Provided user support for Microsoft Teams, Outlook, and One Drive;- Computer maintenance;- Identification and correction of network problems;- Active Directory user administration;- Provided help with the internal system, SITAC;- Escalation of internal system demands using Redmine;- New hire training;- Ticket management using GLPI;- Creating tutorials and reports;
Rafaella Souza Skills
Rafaella Souza Education Details
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Jornalismo
Frequently Asked Questions about Rafaella Souza
What is Rafaella Souza's role at the current company?
Rafaella Souza's current role is Jr Developer | Bilingual Technical Support Specialist.
What is Rafaella Souza's email address?
Rafaella Souza's email address is ra****@****ail.com
What schools did Rafaella Souza attend?
Rafaella Souza attended Ifrn, Universidade Federal Do Rio Grande Do Norte, Universidade Federal Do Rio Grande Do Norte.
What skills is Rafaella Souza known for?
Rafaella Souza has skills like Microsoft Office, Teamwork, Redes De Computadores, Redmine, Communication, Unix, Scrum, Microsoft Outlook, Active Directory, Glpi, Microsoft Teams, Atendimento Ao Cliente.
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Rafaella Souza
Civil Engineering | Construction Monitoring, Project Development, Bim, Facilities ManagementNatal, Rn -
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Rafaella Souza
Administração | Gerente | Gestão De Pessoas | Recrutamento E Seleção | Gerência De Projetos | Compradora Sênior | Treinamento De Equipe | Futura Analista De Desenvolvimento De SistemasRio De Janeiro, Brazil -
Rafaella Souza
Comunicação | Publicidade E Propaganda | Design Gráfico | MarketingRio De Janeiro, Brazil
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