Started as an intern, and after three months was hired to work full time. Technologies:- Active Directory;- GLPI;- Zabbix;- Anydesk;- TeamViewer;- Laravel;- Power BI;- BPMN;-My main responsibilities are:- Software development;- Requirements gathering;- Documentation;- Software supporting;- Peripheral troubleshooting;- Remote access support using TeamViewer and Anydesk;- End-user support;- Network… Show more Started as an intern, and after three months was hired to work full time. Technologies:- Active Directory;- GLPI;- Zabbix;- Anydesk;- TeamViewer;- Laravel;- Power BI;- BPMN;-My main responsibilities are:- Software development;- Requirements gathering;- Documentation;- Software supporting;- Peripheral troubleshooting;- Remote access support using TeamViewer and Anydesk;- End-user support;- Network troubleshooting;- Tickets management through GLPI;- Active Directory user administration;- Network monitoring via Zabbix;- Registration and management of printers on the network;- New hire training; Show less

- Management of support tickets through the GLPI software;- Registration and management of users in Active Directory;- Technical support for users;- Assistance in monitoring the network using Zabbix;- Configuration of telecom rooms;- Identification of network points

- Provided user support for Microsoft Teams, Outlook, and One Drive;- Computer maintenance;- Identification and correction of network problems;- Active Directory user administration;- Provided help with the internal system, SITAC;- Escalation of internal system demands using Redmine;- New hire training;- Ticket management using GLPI;- Creating tutorials and reports;