Rafael Batista Email & Phone Number

Porto, Portugal

• Pre-sales technical consulting.• Product presentation to customers and technology partners.• Assessment of technical requirements with stakeholders.• Consulting and end to end implementation of ERP and POS software ICG | Hiopos. (In Retail, Restaurants and other business segments)• Project management of new implementations or developments in existing projects using agile methodologies.• Adjusting the product and database according to the projects requirements. (Hiopos Certified Master Engineer)• Performing ETL processes for data management.• Creation of customized dashboards.• Internal product development according to tax and business needs. • Assist in supporting current customers.• Atlassian Software implementation for internal projects (Jira software, Jira Service Management, Confluence).• Implementation of the Agile methodologies following the SCRUM methodology.

Porto, Portugal

•Focused on technology consulting, IT and Telecommunications, we empower the business of our customers and feel their projects as our own.Our passion is daily reflected not only in our projects, but also in our people.We believe that adaptability, being a value that defines us, is the key to keep us in constant evolution.Specialized in Technology Consulting, Smart Nearshore and Smart Solutions, with more than 300 professionals that develop and enrich not only national but also international projects.Responsibilities:•Recruitment and selection of new consultants;•Development of new business partnership/opportunities;•Consultants management (business unit);•Partnership management/monitoring;

Porto, Portugal

Porto, Portugal

•L1 support for advertisers and agencies (SMB) on one of the largest social networks inthe world• Inbound support via chat, email, social media messenger, and phone calls• Use of various proprietary tools and external resources for proper resolution of issuesraised by customers

Paços De Ferreira, Porto, Portugal

• Project manager for development of IT solutions for e-commerce platform • Co-Founder of the project

Paços De Ferreira, Porto, Portugal

• Operations manager of technical support teams in the telecom sector • Backoffice Manager

Paços De Ferreira, Porto, Portugal

• Telecom store manager• Customer service and support • E-commerce manager• Sales backoffice

Lisboa, Portugal

• Deployed at the Office of the Chief of the General Staff of the Portuguese Armed Forces - Ministry of National Defense• Driver of military vehicles• Support in protocol tasks• Military duties and services

Paços De Ferreira, Porto, Portugal

• Business manager• Operations manager • Project founder

Ensino Secundário | High School

Course

Exército Português