J. Rafael Lira Lugo Email & Phone Number

Aurora, Co, Us

Denver, Colorado, Us

I am responsible for maintaining and optimizing computer networks across multiple campuses. I ensure that systems are running smoothly and efficiently. Typical tasks in my role include:Network Maintenance and Troubleshooting: As a network administrator, I am responsible for the maintenance and troubleshooting of the network infrastructure, including servers, switches, routers, and firewalls. I ensure that the network is running smoothly and perform regular updates and maintenance tasks to prevent downtime.Security Management: Ensuring the security of the network is crucial to the successful operation of the school system. Network Design and Implementation: As part of my role, I design and implement network solutions that meet the needs of the school system. This includes identifying hardware and software needs, configuring network settings, and ensuring that all systems are properly integrated.User Support and Training: I provide user support and training to staff and faculty, ensuring that they are able to effectively use the network resources and tools. This includes troubleshooting user issues, providing training on software applications, and assisting with the setup of new devices.Project Management: Finally, I am responsible for managing and executing various network-related projects, including upgrades and expansions. This includes developing project plans, coordinating with other members of the team, and ensuring that all projects are completed on time and within budget.

Denver, Co, Us

My responsibility is to support staff and students in utilizing technology in the classroom to achieve better academic outcomes. I am accountable for various key performance indicators such as the following:Ensuring best practices are applied to various technologies available in our charter schools.Conducting thorough planning ahead of making any changes to identify potential risks and ensure all necessary steps are followed.Minimizing controllable downtime and scheduling maintenance in advance with proper communication to all stakeholders.Taking ownership of technical work alongside peers and maintaining a balance in the workload.Documenting project progress and communicating regularly with stakeholders, including producing final technical documentation.Additionally, I provide both on-site and remote support for administrators and teachers, with expertise in troubleshooting Chromebooks and other classroom edtech tools.

As a Learning coach, I help students to improve academic proficiency and build habits of success. Also I support teachers in the delivery of high-quality instruction and teach and instruct students as guided by lead teachers. I coach and guide students in a personalized learning environment and focus on the goals and objectives outlined by the teacher or in the Student Learning Plans. Sometimes I teach a group of students directly. Also, I have the special class of Computer Programing for 3rd, 4th and 5th Grade

Hard, Vorarlberg, At

IT Systems Manager, reporting to South America's IT Systems Manager. Responsibilities: In charge of three in-house plant and one central facility. Responsible for first and second line of support for LAN, Servers, and User support. First contact for Company's ERP System. Technical liaison between Suppliers and operative departments.Achievements: Migration from physical infrastructure to Virtual environment. Implementation of Corporate Helpdesk using Microsoft technologies. Local implementation of BES Mobile solution. Adequacy and upgrade of Maracaibo's server room. Adequacy of cabling in Barcelona plant. Migration of HR system. Migration of Finance System and Maintenance System from physical servers to the new virtual schema.

Essen , North Rhine-Westphalia , De

IT Infrastructure Coordinator - I report to the Regional IT Manager Mr. Jake Anthony and the local CFO Mr. Juan Carlos CorderoIn charge of the IT expenses Budget. Design and coordination of the training plan in the IT related field. Responsible of administering of the servers of the company (both physical and virtual servers). Responsible of administering the AD structure and fileserver. First degree of support of the company’s ERP. Support of the other departments when IT-related issues. Coordination of tech and telco purchases.

IT and Infrastructure Manager. I Report to the IT Corporate Manager, Mr. José Rodríguez.Responsibilities: Planning of the IT Security Strategy for all the companies of the holding. Responsible for the user support activities in both first and second level support. Design and implementation of the IT security policies using ITIL v3 and ISO 27000. Responsible for the IT budget (formulation and execution). Coordination of tech and telco purchases. Resposible for the design and execution of the IT training. Member of the logic and physic committee of the holding. Achievements: Stabilization of the remote access platform of the IT services. Under my lead, a Helpdesk unit was created for the whole holding. Design and implementation of policies and norm of IT Security and IT Service Support using internationals standards.

Valencia, Carabobo, Ve

Profesor of Information Systems

Pratteln, Basel-Country, Ch

I reported to the Local General Manager Mr. Walter Raedler and to the Regional Information Officer LATAM Mr. Ramon TorresResponsibilities: Coordinate all the activities of second level of support to the final users in the different sites of Clariant Venezuela nationwide. Keep the fulfillment of the corporate, regional and local policies regarding IT, Information Security and telecommunications. Keep up-to-date the contingency plan and the disaster recovery plan on all the sites (Maracay, El Tigre and Maracaibo). Coordinate the purchase process of technologies and Telco for all departments of the company nationwide. Supervise and coordinate the daily work of the field technicians and the second line of support crew. Supervise and coordinate the second level support with the SAP’s experts’ users between Venezuela and Brazil. Responsible of the budget of IT and Telecommunications for the entire company. Direct support to the Executive Committee and the Project Management in IT issues. Coordinate the disaster recovery test in site level, national level and divisional level. Achievements: Under my leadership, we did complete the migration of the PC’s working environment (180 machines nationwide). I finished the upgrade of Maracay’s datacenter. I started the migration and upgrade of the passive networks elements. I finished the standardization of Maracaibo’s datacenter in order to fulfill the corporate guidelines. I did the upgrade and standardization of the plans, policies and procedures of IT to fulfill the ISO 27001 and 9000:2000. I was in charge of the monetary reconversion project. I started the implementation process of MM module in Maracay’s site. I finished the ITIL 2.0 implementation in the country.

3016 Ck Rotterdam, Nl

I reported to the Managing Director Mr. Martijn Notten and to the ITC Manager Latam Mr. Jacco Daemen. Responsibilities: Set up of the IT Department in each one of the terminals in the region (Colombia, Ecuador and Venezuela).Set up and administering of the LAN’s and WAN’s in each terminal. Implementation of work policies and business rules for IT in the region. Administering and supporting of the regional DB’s. Second line of support following HQ guidelines in Netherlands. Evaluation and Support of IT related purchases. Direct support to the Managing Director and Regional CFO. In-situ and telephonic supervision of the IT platform and personnel in Colombia and Ecuador. Internal Auditor and member of the ISO 9000:2000 local (VE) and Regional Committee. End-user support in the finance module of JDEdwards. Operative Backup of the IT Manager LATAM as per request of the LATAM Director. Achievements: I designed and installed the technological infrastructure of the North Andean region. I coordinated the installation and improvement of the Datacenters at Puerto Cabello (VE), Barranquilla (CO), Cartagena (CO) and Guayaquil (EC). I was the local leader during the implementation of JDE in the Puerto Cabello terminal; Finance, CRM and CORE modules. I did the implementation and the administrator training of the Incidents and Accidents Report system in the North Andean Region and Brazil. I did the implementation of security policies according the corporate standard and the ISO 9000:2000 standard

I reported to the Corporate Information Manager Eng. Marisol GonzálezResponsibilities: Consultant at the Corporate Information Management, working as a Final user support of Invoicing Systems (Xpert) Postpaid Clients. In charge of cover special requirements of the aforementioned system for all the functional areas of movilnet. Data extraction from the production database in order to implement the Churn Datamart System, using tools like SQL/Plus queries. In charge of the daily upload of data belonging to the merchandise department into the Corporate Datawarehouse. As per request, extraction of data from the mirror database system. Appointed to the Xpert support group, Central Region in Dec-2001

I reported to the Development Manager Eng. Abraham ContrerasResponsibilities: Maintenance and development of the Access Control System that was commercialized by the company. This program was written in VB 6.0 and Oracle 7.3/MS Access 97 as a back-end. Training and support of user in this application. Application support of the Fixed Assets application commercialized by the company. Search, test and implementation of new technologies in order to interface ERP systems and data collection devices using barcode technologies (ERPBridge, DataBrigde and RFGen). Contact person between suppliers and business partners in USA and the General Manager / Trade Management. Interface design between AS/400 (and/or Unix Servers) and Wintel based systems. Development of data collection and middleware applications in JavaScript and HTML.Achievements: I was in charge of the upgrade of the data collection system. The upgrade was done in programming language, improve of methods and database. This application was implemented in 4 sites of Danaven Group in Venezuela.

Junior Programmer Analyst I reported to the Development Manager Eng. Jerry VillamizarResponsibilities: Design, development and implementation of the Accounting System “Zeus” commercialized by the company. The software was written in Visual Basic 5.0 and Oracle 7.3 as RDBMS. In charge of design and implementation of the AP module and the AR module. In charge of the interface of the aforementioned modules with the accounting module. Post sale support of the administrative modules. Training and Support of end users. Achievements: Implementation of Zeus in Telecomunicaciones Bantel, in a record time of 8 months.

Responsibilities: Audit and supervision of the purchases processes of IT devices. Development support of PC Control System and other projects holds by the IT Unit of “Proyecto Salud”. Development of the prototype website of the Endemic Diseases Control Project. During my last two years in this organization, I was appointed as Technological Licitations Chief.

Bachelor Degree System Engineering, Management Information Systems, General

Systems Engineering