Customer Support | Technical Assistance | Warranty | Operation & Maintenance | Field Service | Spare Parts

Implementação de ERP | Desenvolvimento de Processos Operacionais | Treinamento de Pessoal | Gestão de Inventário | Gestão Contábil e Financeira | Marketing

• Responsible for Retrofitting Services, Spare Parts and Field Service portfolio with revenues of around BRL$20 million, focusing on the Oil & Gas (Off-shore) segment.• Management of a team made up of 20 people including Engineers, Buyers, Coordinators, Assemblers, Field Technicians, Administrators, Interns and Third Parties.• Structuring the department from initial phase, visiting service centers in the USA and Mexico, hiring team members, layout, acquiring resources, reviewing processes and operational procedures for transition to independent Business Unit.• Sales Support regarding technical and commercial offers.• Main customers: PETROBRAS, MODEC, TRIDENT, VEOLIA, USIMINAS, SABESP, ITAIPU.

• Business prospection, identification of customer process necessities, influence demands and management of opportunities throughout sales cycle.• Customer interaction and pipeline management to adjust strategy and maximize sales success.• Initiatives to build and develop customer long term relationship through technical advisory (site visits, product demonstration, symposiums, fairs, phone contacts, etc).• Collaboration with Application, Product, Service Engineering and Suppliers to develop and offer specific solutions to meet customer needs. • Preparation of technical & commercial quotations for new equipment for local and foreigner customers, comprising specifications review & deviation list, scope definition, contractors involvement, time schedule, breakdown prices, payment terms, adjustment of terms & conditions.• Bidding negotiation (traditional and e-auctions).• Kick-off meeting and handover to PM Team after PO award.• Main customers: FCA, GM, PSA, VW, Renault, FORD

• Overall ETO (Engineering-to-Order) Project Management responsibility from PO award through out delivery.• Customer interfacing (focal point) for all project related communication - meetings, progress reports, presentations, inspections, jobsite visits.• Control of project documentation subjected to customer review - engineering docs, quality plans and procedures, manufacturing records.• Time schedule planning, progress tracking and adjustments to meet contractual terms. • Support the project team in the solution of conflicts regarding engineering, procurement, production, customer inspections and factory acceptance tests in order to assure compliance to project scope and specifications.• Supplier/Contractor management to ensure that critical outsourced content is delivered and performed on time, on budget and as per agreed quality requirements (procurement control, kickoff meetings, documentation approval, expediting and inspections).• Risk identification, contingency plan and monitoring along the project cycle.• Cost & Financial Control (budget / expending monitor & forecasting, payment milestones control, support to cash collection).• Negotiation of contract variations, amendments and penalties with customer and suppliers.• Reporting and weekly meetings with board of directors to monitor project progress and the solution of critical issues.• Close involvement in logistics, mainly overseas transportation of large cargos to customer site.• Coordination of on-site assembly, commissioning & start-up until final acceptance by customer.• Recruiting, training and coaching of PM staff.• Development and implementation of PM procedures, workflows, tools and KPIs to enhance team performance and project success.• Main Contracts (Pump Packages) : FPSOs (MV-29, P-75 & 77, BC10, P-52), Refinery (COMPERJ - BFW Pumps, REPAR Expansion); Water Stations (Pao La Balsa – Venezuela; Estação Pinheiros / SABESP; Fujairah Desalination Plant I & II - United Arab Emirates).

Position: Project Coordinator (4 years)• Project management of contracts of large mechanical press lines, transfer presses and blanking lines from order acknowledgement to delivery, including customer interfacing, planning and fabrication expediting, suppliers follow-up, status reporting, factory acceptance tests, cost control, negotiation of contract amendments and penalties, logistics & transportation to customer plant.• Management of jobsite activities during equipment external assembly, commissioning and start-up until final acceptance tests, acting as Site Manager towards customer.• Main customers: GM (Brasil & Argentina), FORD (India & Turkey), USIMINAS (Brasil), VW (Brasil), Thera (Renault Brasil) , Rhea (Fiat Brasil).Position: Service Engineer (1 year)• Management of customer support service during warranty period, coordination of field technicians, spare parts delivery and equipment performance feedback to Product Engineering.• Service Sales for repairing, modernization, transportation, installation on site and maintenance of hydraulic and mechanical presses.Position: Sales Engineer (1 year)• Preparation of technical and commercial quotations for New Presses, including specifications review, deviation discussions, coordination of offers from sub suppliers, definition of time schedule, breakdown prices, payment terms and adjustment of terms & conditions.• Business prospection and customer relationship management.• Kick-off meeting and handover to PM Team after PO award.