Customer Success And Experience Consultant
Undefined
AeroLeads people directory · profile
Rafael Maida Colindres Email & Phone Number
Customer Success and Experience Consultant
at
undefined
1 work email found
@birdwatch.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success and Experience Consultant
Location
Barcelona, Catalonia, Spain
Who is Rafael Maida Colindres? Overview
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Quick answer
Rafael Maida Colindres is listed as Customer Success and Experience Consultant at undefined, based in Barcelona, Catalonia, Spain. AeroLeads shows a work email signal at birdwatch.com and a matched LinkedIn profile for Rafael Maida Colindres.
Rafael Maida Colindres previously worked as Manager of Customer Success at Birdwatch and Customer Success and Experience Consultant at Freelance. Rafael Maida Colindres holds Master'S Degree, Customer Experience And Innovation from Eae Business School.
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{first}@birdwatch.com
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Profile bio
About Rafael Maida Colindres
Experienced professional in Account Management and Customer Success, excelling at roles with responsibilities including project management, people management, setting and managing stakeholder expectations, learning and implementing new technologies, process remapping and documentation. People and ongoing development oriented, part of my career and expertise comes from working in Learning and Development. Vast experience in strategic training design, digital transformation, managing content creation and implementation, training program performance and efficacy evaluationI have completed a master’s degree in Customer Experience and Innovation, with a focus on user experience and design thinking; and a Minor in Project Management#customersuccess #accountmanagement #customerjourney #learninganddevelopment #LMS #DesignThinking #servicedesign #usercentereddesing #learnercentereddesign #processmapping #upsell #featureadoption #quantitativemodel #innovation #disruptive #digitaltransformation #projectmanagement
Listed skills include Management, Training, Process Improvement, Coaching, and 31 others.
Current workplace
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13 roles
Rafael Maida Colindres work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Success
Acting as a bridge between the operation and product team, the role looks after both customer and employee experiences and journeys, working in developing a cohesive service offering by: - Intimately understanding customer needs and use cases- Driving the Birdwatch vision for delight and service excellence- Owning the measurement of customer success metrics and the attainment of customer success goals- Liaising with all stakeholders involved in service delivery and customer… Show more Acting as a bridge between the operation and product team, the role looks after both customer and employee experiences and journeys, working in developing a cohesive service offering by: - Intimately understanding customer needs and use cases- Driving the Birdwatch vision for delight and service excellence- Owning the measurement of customer success metrics and the attainment of customer success goals- Liaising with all stakeholders involved in service delivery and customer experience- Representing both customer and operational team needs from a product and process perspective- Translating strategic and tactical business goals into customer initiatives Show less
Customer Success And Experience Consultant
Freelance
- Consultant to companies looking to map and build stronger Customer Journeys- Develops methods to capture the Voice of Customer - Defines touch-points, their voice, and channels of interaction needed throughout a service blueprint- Estabilshes processes that result in a seamless handoffs from customer facing interactions to backoffice workflows and viceversa
Customer Success Manager
- Engages with customers to drive their success by fostering feature adoption and upselling services- Builds relationships with senior levels to ensure customer success with product/software offerings. - Looking after over $10M in revenue by building customized success plans based on specific use cases and the benefit new feature adoption can bring to their business. - Develops quantifiable success models for SaaS and On-Prem offerings- Identifies levels of success and flags churn… Show more - Engages with customers to drive their success by fostering feature adoption and upselling services- Builds relationships with senior levels to ensure customer success with product/software offerings. - Looking after over $10M in revenue by building customized success plans based on specific use cases and the benefit new feature adoption can bring to their business. - Develops quantifiable success models for SaaS and On-Prem offerings- Identifies levels of success and flags churn risks- Serves as an additional escalation contact for product related matters Show less
Jan 2021 - Nov 2022
Global Trade Content
- Created playbooks for the execution of tasks supporting the automation of supply-chain solutions. - Connected with ad-hoc government agencies world-wide to request and validate customs and trade-related data. - Communicated with clients and fulfills timely requests. Developed database solutions to deliver trade related data
Jan 2019 - Dec 2020
Freelance Consultant
Rafael Maida Y Asociados
- Assists in course and curriculum preparation. - Develops tools for data analysis based on team and organizational environment evaluation. - Supports profile and report construction for 360 evaluations. - Documents, reports and material translation.
Jan 2010 - Oct 2021
Lead Account Manager And Business Developer For Central America
Distribuidora Origenes Guatemala
- Developed business opportunities within the apparel market in the Central American region- Managed the relationship between the brand/manufacturer and retail partners/re-sellers- Increased channel size from 2 to 41 retail partners in 2 years- Identifies leads, engaged in negotiation and closed deals with diverse points of sales- Managed billing and invoicing for different partners and points of sale across the region
Jan 2017 - Nov 2020
Global Learning And Development Specialist
- Designed and implemented the digital transformation of the Learning and Development department reducing cost by 25%- Revamped training curricula to a learner-centered approach which resulted in a 60% increase in new-hire retention (first 90 days)- Supported organizational development efforts, designing courses to develop leadership skills, coaching techniques, and to support new line of business implementation.- Participated in the selection process of new Learning and Development… Show more - Designed and implemented the digital transformation of the Learning and Development department reducing cost by 25%- Revamped training curricula to a learner-centered approach which resulted in a 60% increase in new-hire retention (first 90 days)- Supported organizational development efforts, designing courses to develop leadership skills, coaching techniques, and to support new line of business implementation.- Participated in the selection process of new Learning and Development specialists and their training to succeed at their job. - Supported internal promotions processes by developing programs that prepared front-line team members to apply for higher positions and be ready when the time came for them to demonstrate their skills. Show less
Dec 2015 - Aug 2017
Team Operations Supervisor
- Supported a team of operators on their daily tasks, providing one-on-one coaching, measuring metrics, developing agent tailored performance targeting action plans- Took part in new lines of business implementations providing insight on site capabilities, recruitment and training needs.
Nov 2011 - Dec 2012
Senior Product Trainer
- Delivered, designed and certified new hire training programs and employees. - Supported new trainer certification processes. - Attended organizational development courses and tailored them to satisfy site needs. - Sourced for courses beneficial to the operation from a network of organizational development providers.
Jan 2010 - Nov 2011
Project Manager
- Deployed projects that impacted all accounts at a specific area, such as absenteeism and employee satisfaction
Oct 2009 - Jan 2010
Product Knowledge And Information Manager
- Aligned Quality Assurance and Training Department efforts to support knowledge content creation and distribution to the call center operation. - Managed a team of Subject Matter Experts or SMEs who provided real-time support to agents on the floor; thus, providing front line needs to add to the department's pipeline
Mar 2007 - Sep 2009
Product Trainer
- Delivered new hire tech support, customer service, and multi tasking training programs- Supported account operations by developing training courses that addressed content/process knowledge or supported the launch of a new product/procedure.
Nov 2005 - Feb 2007
3 education records
Rafael Maida Colindres education
Master'S Degree, Customer Experience And Innovation
Minor, Project Management
Bachelor’S Degree, Business/Corporate Communications
FAQ
Frequently asked questions about Rafael Maida Colindres
Quick answers generated from the profile data available on this page.
What company does Rafael Maida Colindres work for?
Rafael Maida Colindres works for undefined.
What is Rafael Maida Colindres's role at undefined?
Rafael Maida Colindres is listed as Customer Success and Experience Consultant at undefined.
What is Rafael Maida Colindres's email address?
AeroLeads has found 1 work email signal at @birdwatch.com for Rafael Maida Colindres at undefined.
Where is Rafael Maida Colindres based?
Rafael Maida Colindres is based in Barcelona, Catalonia, Spain while working with undefined.
What companies has Rafael Maida Colindres worked for?
Rafael Maida Colindres has worked for Undefined, Birdwatch, Freelance, Esw Capital, and Rafael Maida Y Asociados.
How can I contact Rafael Maida Colindres?
You can use AeroLeads to view verified contact signals for Rafael Maida Colindres at undefined, including work email, phone, and LinkedIn data when available.
What schools did Rafael Maida Colindres attend?
Rafael Maida Colindres holds Master'S Degree, Customer Experience And Innovation from Eae Business School.
What skills is Rafael Maida Colindres known for?
Rafael Maida Colindres is listed with skills including Management, Training, Process Improvement, Coaching, Customer Service, Call Centers, Customer Experience, and Operations Management.
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