Strategic Architectural Leadership: Entrusted with the strategic planning and execution of project architectures encompassing physical and virtual environments and successfully orchestrated a comprehensive transition from legacy physical infrastructure to a state-of-the-art virtualized ecosystem. This involved converting over 1000 diverse OS instances, spanning FreeBSD, CentOS, Red Hat, and Windows Servers (2012/2016/2019), leveraging VMware ESXi as the primary hypervisor alongside cutting-edge Dell Server, Switching, Routing, and SAN Technologies.Pioneering Application Architecture: As the VP of IT and Head Architect, played a pivotal role in designing a robust layered approach for the company's mission-critical email marketing applications. Implemented load balancer solutions and established a fortified security posture with SonicWALL clustered firewalls to safeguard the infrastructure.Incident Resolution and Systems Optimization: Proficiently analyzed and presented solutions for intricate incidents, conducting in-depth evaluations across Linux Systems Cluster Infrastructure (Red Hat, CentOS, and Windows Servers 2012/2016/2019). Applied hands-on expertise to install, configure, upgrade, and manage SQL open-source database technologies, including Postgres, MariaDB, and MySQL.Performance Enhancement: Proactively identified potential data bottlenecks that could impact the timeliness of customer email campaigns, implementing preemptive measures to ensure optimal performance.Strategic Procurement and Data Center Management: Assumed primary responsibility for procuring, installing, and maintaining Colocation Private Data Center equipment, as well as overseeing cloud providers like AWS and Azure. Led the configuration of server OS platforms, SANs, UPS systems, environmental conditions, disaster recovery protocols, and physical security measures.Project Management Excellence: Spearheaded the planning, budgeting, execution, and project management.

Strategic Cost Savings: Within the initial 90 days of assuming the contracted role, realized significant cost savings, exceeding $150,000 annually, by skillfully renegotiating concurrent operational expenses related to Internet and Intranet lines with network carriers.Transformational Data Center Migration: Spearheaded a transformative initiative by orchestrating a vendor selection process through Request for Proposal (RFP) and migrating the bank's primary data center to Flexential in Fort Lauderdale. This strategic move not only yielded a one-time savings of over $100,000 but also secured an affordable 3-year colocation services agreement with Flexential.Strategic Technology Leadership: Operated in a hands-on capacity while consistently evaluating and implementing new technology initiatives to align with organizational strategies, driving innovation and efficiency.Cybersecurity and Compliance Stewardship: Collaborated closely with the Bank's Information Security Officer and IT Auditors to ensure the bank's computing environment's robust security and compliance with stringent GLBA and FFIEC regulations. Delivered expert recommendations to fortify network security and vigilantly monitored external and internal threats.Executive Oversight and Architectural Expertise: Assumed a pivotal role in providing C-Level management oversight and serving as the technical expert in crafting both logical and technical IT architecture.Disaster Recovery and Business Continuity: Actively participated in Disaster Recovery planning and testing, working closely with the Information Security Officer and stakeholders to formulate a comprehensive business continuity plan. Effectively managed and executed crucial improvements to the IT infrastructure to enhance resilience.

Strategic Architectural Leadership: Spearheaded the architectural design, modeling, and support of a wide-ranging client portfolio, encompassing enterprises, government entities, educational institutions, and small to medium-sized businesses. Demonstrated a keen ability to align technology solutions with diverse client needs and objectives.Dynamic Team Management: Oversaw the Service Desk Personnel and Engineering Team, consisting of over 6 direct reports, while maintaining an exceptional MSP (Managed Services Provider) model. Led by example, ensuring seamless operations and high-performance service delivery.Holistic Business IT Operations: Acted as the primary architect and director for the complete spectrum of business IT operations, orchestrating multifaceted functions, including talent recruitment, business infrastructure development, budgeting, procurement, vendor management, change control, service desk operations, cybersecurity management, software development lifecycle, database management, accounting systems, and the seamless integration of cloud infrastructure as a service, among other pivotal technologies.Enterprise Service Excellence: Assumed responsibility for imaging master service delivery for top-tier enterprise clients, consistently delivering unparalleled SLAs (Service Level Agreements) and robust asset management solutions. These efforts were instrumental in enhancing end-user computing environments for clients within the Top 100 enterprises.Direct CEO Reporting: Maintained a direct reporting line to the CEO, effectively communicating and aligning IT strategies and initiatives with broader organizational objectives. This direct reporting structure underscores the strategic importance of IT operations within the organization.

Strategic Infrastructure Visionary: Spearheaded the assessment of current and future enterprise infrastructure requirements by collaborating closely with senior leadership, aligning technology initiatives with overarching business objectives. Played a pivotal role in shaping the organization's technology strategy.Transformational Technology Leadership: Pioneered a comprehensive 4-year roadmap to orchestrate the organization's technological transformation, transitioning from on-premises infrastructure to cloud solutions (Azure/AWS). This visionary strategy propelled the company toward the significant milestone of achieving a $1 billion revenue mark.Policy and SOP Governance: Developed and authored robust IT policies and Standard Operating Procedures (SOPs) for critical areas including Network, Systems, and Databases. Instituted key performance indicator (KPI) metrics and a comprehensive reporting framework to ensure effective governance.Operational Excellence: Demonstrated astute fiscal management by effecting substantial cost savings, totaling over $1 million in just one quarter. Achieved these savings through strategic actions such as the consolidation of data center collocations in Atlanta, optimizing data center expenditures, streamlining software maintenance, and rationalizing telecom expenses.Cutting-Edge Architecture: Led the re-architecture and design of the VMware ESXi infrastructure, leveraging cutting-edge Dell PowerEdge FX2 Blade technology, Dell-EMC 25 Gbps iSCSI Switches, and Dell EMC Unity All-Flash SAN. This transformation significantly expanded the organization's compute capabilities.Global NOC Establishment: Developed and executed a strategic plan to establish a Network Operations Center (NOC) in Mexico, delivering substantial cost savings of over $300,000 annually by reducing NOC engineer employment costs.

Strategic LATAM/CORP Infrastructure Steward: Entrusted with overseeing the infrastructure for Brightstar across multiple regions, encompassing offices, warehouses, and cellphone factories in 14+ countries, including high-impact locations such as the United States (Miami), Mexico, Puerto Rico, Peru, Chile, Costa Rica, Argentina, Venezuela, El Salvador, Brazil, Panama, among others.Dual Data Center Management: Led the management of two critical data centers in the USA, one located in Miami (NAP of the Americas) and another in Culpeper (NAP of the Capital Region), each equipped with more than 30+ racks and state-of-the-art technology infrastructure, including Cisco and Palo Alto solutions.Technical Team Leadership: Managed and provided leadership for diverse infrastructure tracks, overseeing key technologies encompassing Active Directory (AD), Global Account Management (GAM), multilingual Service Desk, Database administration, Patching & Imaging, CITRIX, Remote Desktop Services (RDS), Datacenter Operations (DCOPS), WINTEL, UNIX, NETWORK, FIREWALL, CLOUD, AWS, AZURE, and more. Acted as a mentor and coach to guide team members toward excellence.Strategic Influence: Exerted a significant influence on Brightstar's Chief Information Officer (CIO) for the LATAM Region and other senior IT executives and decision-makers, advocating for project deliverables, enhancements in business processes, re-architecture of applications to eliminate single points of failure, and various other business opportunities in collaboration with HCL Technologies.Cloud Migration Expertise: Spearheaded the technical direction for the cloud migration to AWS for the entire Eastern Data Center footprint of the company, achieving substantial cost savings of $4,000,000. Oversaw the migration of thousands of servers, applications, hundreds of databases, and other infrastructure virtual machines.

Global Enterprise Monitoring Leadership: Held the critical responsibility of managing and governing enterprise monitoring tools for Royal Caribbean Cruises LTD, encompassing both shoreside and shipboard operations. Maintained a holistic view of the IT landscape, ensuring seamless monitoring across a global fleet.Ship New Builds Expertise: Demonstrated a commitment to excellence by traveling to global shipyards for the delivery and implementation of enterprise monitoring tools for new ship builds. Ensured that cutting-edge monitoring capabilities were integrated into the very fabric of the fleet's technology infrastructure.Strategic Gap Analysis: Conducted in-depth analysis and meticulous documentation of gaps in enterprise applications and infrastructure devices that necessitated monitoring enhancements. Utilized keen insights to drive improvements and optimize monitoring solutions.Influential Decision-Making: Successfully influenced executive decision-makers by presenting persuasive business cases, analyzing risk factors, and justifying architectural choices for enterprise monitoring solutions. Played a pivotal role in aligning monitoring strategies with overarching business objectives.Mastery of Leading Tools: Demonstrated exceptional expertise in supporting a suite of advanced monitoring tools, including Splunk, Dynatrace Synthetic, CA Spectrum, HP Sitescope, IPSoft, Nagios, and SolarWinds. Leveraged these tools to deliver top-tier monitoring capabilities.Collaborative Problem Solving: Collaborated closely with architects and senior engineers to tackle intricate monitoring challenges across diverse applications and infrastructure devices. Fostered productive partnerships with vendors on a global scale to drive innovation and resolve complex issues.

Strategic Disaster Recovery and Business Continuity Leadership: Spearheaded the architectural redesign of the corporate Disaster Recovery Plan and Business Continuity Plan. Crafted robust strategies to safeguard the organization's critical assets and ensure seamless operations in times of crisis.Pivotal Project Management: Took the helm as the Project Manager for all IT initiatives, overseeing the transformation of the legacy MIS (FoxPro) Help Desk into a cutting-edge Service Desk powered by Manage Engine Service Desk Plus. Orchestrated project success from conception to execution.Service Desk Leadership: Led the Service Desk and IT Operations department, guiding a team of four direct reports, including two Systems Administrators and a Lead Support Specialist. Ensured exceptional IT support services aligned with organizational goals.Global Reporting: Reported directly to the Global VP of IT and collaborated closely with the Chief Information Officer (CIO) of Generali Global Assistance. Provided critical insights and recommendations to drive IT strategies.Seamless Data Migration: Orchestrated the migration of the company's production servers to a new Data Center and facilitated the relocation of employees to a new headquarters, managing the seamless transition for over 200 users.Modern Infrastructure Design: Designed a new Distributed File System (DFS) File Server and implemented an advanced VEEAM Infrastructure to facilitate secure backup to the AWS Cloud, replacing outdated tape backup methods.Email Infrastructure Excellence: Engineered a new architecture for Exchange 2016, incorporating two Data Centers for fault tolerance across data centers. Implemented a robust email recovery solution and leveraged Mimecast cloud technology for antispam, achieving 100% email uptime.

Strategic Network Transformation: Spearheaded the comprehensive development, design, and re-architecture of Simple Health Plans' entire network infrastructure. Oversaw network enhancements across six call center locations, encompassing four in South Florida, one in the Dominican Republic, and one in Panama. This transformation extended to optimizing firewalls, switches, servers, and introducing virtualization and private cloud solutions on AWS.Inaugurating the IT Department: Pioneered the establishment of the company's IT department and Helpdesk from the ground up. Led the recruitment, interview process, and goal setting for IT personnel. Provided hands-on training, mentorship, and coaching to nurture the growth and expertise of team members who joined the organization.Executive Collaboration: Actively participated in weekly manager meetings, offering invaluable insights and feedback to the company's executive leadership. Ensured alignment with project scopes and monitored the successful completion of critical milestones within the infrastructure projects.Private Cloud Architect: Drove the architecture and deployment of Simple Health Plans' private cloud infrastructure at the Miami NAP-Americas Terremark location. Leveraged enterprise-grade equipment, predominantly Dell servers, and VMware 6.0, while establishing a robust iSCSI SAN supported by 10 Gbps backbone switches for optimal performance.Site Infrastructure Deployment: Expertly designed and deployed servers, firewalls, Active Directory (AD), DNS, DHCP, and DFS file servers for each satellite call center. Designed a sophisticated Hub-Spoke Site-to-Site VPN network, ensuring secure and efficient connectivity.Active Directory Mastery: Architect of the organization's Active Directory (AD) and Group Policy Object (GPO) systems, customizing them for the unique needs of sales desktops. Developed a structured Organizational Unit (OU) framework to streamline management.

• Working directly with Team of Engineers/Architects on supporting the Internal Citrix XenDesktop Infrastructure• Deploying, engineering and administration of XenDesktop 5.6/7.5/XenServer 6.0 for 5 Global Data Centers.• Supporting Internal Escalated Queue L3 for XenDesktop Operations, using Service Desk Express (Magic)• Proactively analyzing systems for scalability and fault tolerance, providing weekly reports to Data Center Operations Group Management. • Creation and completion of Change Management RFC for the update and emergency restore services of XenDesktop Virtual Infrastructure.• Creating and conducting training on XenDesktop Engineering experience for SDL1-SDL2 Help Desk personnel that supports the application internally.• Documenting and updating SharePoint site for the XenDesktop Team Group.