Rafael Molina Ocaña Email & Phone Number

Petrer, VC, ES

España

Client Onboarding: Guiding new customers through the onboarding process, ensuring a smooth transition and quick product adoption.Relationship Management: Building and maintaining strong relationships with customers by understanding their needs, pain points and business goals. Serve as the main point of contact for customer queries and support.Product.

Canadá

Actualmente ocupo el puesto L2 dentro del Soporte de la empresa, por lo que atiendo incidencias que por su grado de complejidad no han podido ser resueltas por los compañeros de L1.De la misma manera, si en estas incidencias no encuentro el origen del problema para aplicar una solución conocida o no encuentro una solución alternativa que sea útil y.

Alicante, España

Being part of the Superna Support Department I have all these duties:-Receiving through Zendesk and dealing with issues from customers around the world.-Assigning priority, studying and looking for the solution, workaround or a right next step to help customers on a daily basis managing most of the Superna portfolio software.-Troubleshooting issues offline.

Villajoyosa/la Vila Joiosa, Comunidad Valenciana / Comunitat Valenciana, España

IT technical support to internal clients L1.Incident management, resolution, documentation and escalation if necessary to specific team groups. O365, MIM, SCCM, AD, Azure, MFA, SSO.Remedy, Citrix, VPN, FTP.IBM Lotus Notes, Bomgar, Trio, WhatsUp Gold, Martello IQ

Alicante

Within the VSN Support Department performing the tasks of receiving incidents, assigning criticality, checking problems using remote desktop tools, resolution, operating tips, preventive maintenance, corrective maintenance, renewal of certificates and licenses, software update, computer and broadcast equipment configuration and a long etc.

Murcia

Supervisor and responsible of all audiovisual equipment in a television programme. Audiovisual, computer and electronic technician. Preventive and corrective maintenance of all equipment. Technical support of the rest colleague. Reception, check and routing signals as central control operator. On occasion location technician in all kind of retransmissions.

Murcia

Preventive and corrective maintenance of all equipment. Technical support of the rest colleague. On occasion continuity operator and sound technician in the programme production center and in all kind of locations.

Telecommunication Technician Engineer, Sound And Image Specialization, Telecommunications Engineering

Mathematics, Fisical, Analogic and Digital Electronic, Circuit Analisys, Acoustic, Signal Processing, Video Editing, Video Production.

Audiovisual Company Management Postgraduate Course, Business, Management, Marketing, And Related Support Services

Audiovisual Production Management, Personnel Management, Financial Management, Marketing, Company Processing, Executive Production