R. Orlando Rodriguez Email & Phone Number

West Palm Beach, Florida, Us

As Director of Internal Operations and Human Resources, I collaborate closely with other Directors to achieve company goals and drive initiatives, while identifying organizational blind spots and offering actionable recommendations. I maintain a pulse on digital marketing trends and actively participate in company events, ensuring a positive image of the organization.Responsibilities:● Review and analyze departmental data, presenting insights to the CEO to help with objective decision making.● Spearheaded implementation of new tools, including AI-powered tools, such as ChatGPT, ADP Workforcenow, JazzHR, Hireflix, Deel, Basecamp 4, Slack, Airtable, Milanote, Typeform, Trainual and Zoom, among others, to streamline company processes, resulting in increased efficiency company-wide.Implement and manage new tools, technologies, and resources company-wide.● Developed and maintained an AI-driven training database via Trainual, improving onboarding efficiency by 50% and reducing new hire ramp-up time across all teams.● Facilitated alignment of Directors and Management with company objectives through regular meetings, audits and process documentation.● Provided managerial coaching and deployed advanced technologies (e.g., Trainual, ADP Workforce, JazzHR, Hireflix, Typeform, etc.) to improve team productivity and reduce operational bottlenecks.● Actively represented the company's perspective in cross-functional leadership meetings, influencing key decisions that supported an increase in team performance and efficiency.

West Palm Beach, Florida, Us

● Defined and continuously updated over 50+ job roles using WorkforceNow, JazzHR and Hireflix, improving recruitment clarity and reducing time-to-hire by 30%.● Managed departmental goal-setting processes, leveraging Airtable, Milanote and Basecamp for tracking progress, leading to an increase in team productivity.● Developed and implemented comprehensive onboarding and training programs via Trainual, Slack and Zoom, reducing new hire ramp-up time by 20% and boosting retention rates.● Recruited and evaluated talent through WorkforceNow, JazzHR, Hireflix, and numerous hiring platforms, improving hiring process efficiency and reducing time-to-hire by 30%.● Developed, implemented and managed the performance review policy using Typeform, Workstory and Basecamp, increasing transparency and improving employee performance feedback loops.● Managed employee relations by developing effective communication channels via Basecamp, Slack and Zoom, contributing to an improvement in overall workplace morale.● Regularly updated the Employee Handbook, incorporating evolving company policies and legal requirements, ensuring compliance and operational consistency across 120+ employees● Defined and executed strategic recruitment plans using WorkforceNow, JazzHR and Hireflix, reducing average time-to-hire and ensuring a higher quality of candidates. ● Successfully implemented and managed ADP WorkforceNow, streamlining payroll and HR processes, leading to a 30% improvement in HR operational efficiency.

West Palm Beach, Florida, Us

● Established the Human Resources department, managed day-to-day departmental operations and HR functions using Basecamp, ADP WorkforceNow and other tools, ensuring alignment with company objectives.● Led recruiting, onboarding, and training initiatives via Basecamp, ADP WorkforceNow, JazzHR, Hireflix, and Trainual, reducing time-to-hire and improving quality of hires.● Facilitated seamless cross-departmental communication using Slack, Zoom and Basecamp 4, fostering collaboration and reducing project turnaround times by 10%.

West Palm Beach, Florida, Us

West Palm Beach, Florida, Us

Manage client accounts while creating strategies to achieve their digital marketing goals. This includes, but is not limited to: • On and offsite SEO implementation• Facebook marketing• Google Adwords• Website development • Social media campaign creation and management

Deerfield Beach, Florida, Us

• Content Creation• Assist with content strategy and emerging social media initiatives• Community Engagement• Identify relevant visual trends across social media• Monitor the social media activity of competitors and their audiences• Analyze and optimize visual media for distribution• Assist with social media marketing reports• Collaborate with creative team to concept, draft and publish high-quality, original content that is relevant to individual SM channels and audiences

Burlingame, Ca, Us

• Proactively create an initial rapport with Guests and anticipate their needs• Perform the full range of Guest service functions including:o Ticketingo Guest check-in and assistanceo Gate management / boarding announcementso Baggage Services - lost luggage claim processing and tracking through World Tracero Operations functionso Other Guest related tasks.• Learn and operate a computerized reservations system.• Responsible for driving the Jet-Bridge for Guest loading and unloading.• Brief flight crews • Distribute flight plans, flight release, fuel slips, and load messages• Complete daily reports• Other duties as assigned by manager. After 3 months working I got an opportunity to be a GST Lead, which includes additional responsabilities:o Being Relief/Acting Supervisor when neededo Make decisions regarding any issues that may arise (irregular operations) when leading the shift.o Lead team mates at ticket counter and gates o Cross-utilization between areas to provide supporto Assist station leadership as needed

Toronto, Ontario, Ca

• Created, verified and updated employee headcount reports for over 28 contractors and their subcontractors.• Managed contractor employee records for company.• In charge of random audits of contractor employee records to ensure compliance with local regulations.• Supervised and managed full audit of over 1,500 employee records.• Provided support and acted as a liaison between the contractors and the Ministry of Labor.• Set up an onsite recruitment office.• Helped with recruiting, evaluation and onboarding of contractor hires. • Documented employee grievances and resolutions.

Toronto, Ontario, Ca

- Provide support in maintaining a harmonious work environment for employees.- Document any employee grievances and the actions taken to resolve the situation.- Review contractor employee terminations and verify steps taken and make sure that all documentation was properly filed with the MInistry of Labor.-Audit contractor employee files to assure that all employee documentation was complete, including but not limited to: contracts, medical exams, police certificates among others.

• 1,800+ spanish candidates trained.• 1,000+ bilingual (english-spanish) candidates trained.• Developed curriculum and other training materials.• Provided offsite and onsite training for clients.• Provided feedback sessions for training team including one-on-one and group sessions to develop and mentor junior staff members.

Call potential candidates to give a pre-assessment by telephone. If passed, setting a date for implementing language tests and face to face interviews to ensure they have the necessary skills to take the training, whether in Spanish or English.

• Conducted over 3,600 evaluations.• Created and administered exams to test the skills and abilities of candidates.• Provided feedback to development team to improve the electronic evaluation program.

• Decompra.net was an online store dedicated to the Dominican public. It began offering its services to the Dominican public in the last quarter of 2006, but was taken offline due to lack of technological support to process credit cards online within the country at the time.Day to day responsibilities included:• In charge of back-office management of the e-commerce software.• Translation of the entire site. • Product/inventory management.• Light coding related to the design of the site as well as problem solving functionality glitches.

Post-Graduate, Quality And Productivity Management

Business Administration, Business, Marketing, Quality, Productivity Management