Rafael Ortiz Email & Phone Number

Orlando, Florida, United States

•Selected to lead and oversee all aspects of recruitment for new digitized student experience to maximize conversions•Spearheaded the development and enhancement of Recruitment Services KPI reporting, helping contribute to more robust data-driven discussions •As work stream lead, I served as a key contributor in various projects including planning, implementation, and on-boarding •Lead new projects for the Recruitment division, focusing on enhancing efficiencies and improving outcomes •Served as Recruitment SME on cross- functional team which includes marketing, technology, product development, project management building long term strategic and operational plan for Pearson Pathways•Analyzed reports related to day-to-day operations and productivity to drive improvement in performance and increase accuracy in forecasts•Responsible for coaching a team of Enrollment Advisors to review developmental needs, productivity, pipeline management, effective communication with students, cultivation strategies

Orlando, Fl, United States

•Oversaw multiple teams of Enrollment Advisors and Enrollment Coordinators, organizing team efforts to exceed new student goals and maintain high service standards on behalf of Academic Partners•Monitors individual performance on many levels including quality student communication, lead management, and performance to goal•Responsible for coaching a team of Enrollment Advisors to review developmental needs, productivity, pipeline management, effective communication with students, cultivation strategies•Team achievements include (plan to goal): - Spring 2021: 106%, 123%, 167%, 233%, 238%, 142% - Summer 2020: 120%, 151%, 130% - Spring 2019 results: 100%, 120%, 166%•Execute and analyze reports to identify any performance gaps and effective management of pipeline (sales funnel) weekly to optimize lead generation and assist in forecasting •Participate in cross functional meetings with Marketing, Student Support to discuss best practices and new cultivation strategies•Assist with planning and implementation of various projects, new program launches, facilitating training to staff members, staffing recommendation

Orlando, Florida Area

Responsible for the expansion and continued client development•Initiated meetings with customers to ensure customer satisfaction, identify new opportunities, and strategies to meet business forecasts. This included educating customers with labor market data, branding strategies, and internal engagement surveys•Reviewed resumes, conducted phone interviews, and administered assessments to candidates to evaluate candidates to job requirements •Led a team of recruiters and spearheaded recruiting processes by developing Boolean sourcing strategies, screening, interviewing, performance monitoring, to attract candidates

Orlando, Florida Area

Led business development efforts for Aerotek's staffing solutions focused in the health-care vertical. Responsible for winning new accounts, saturating existing accounts, and providing an exceptional customer experience.•Mentored and managed a team of recruiters by providing continuous training on recruiting tools, industry trends, sales fundamentals, and generation of leads resulting in 4 promotions into new roles•Led and facilitated on-site new hire and on-boarding training•Executed recruiting and marketing strategies to align candidates to requisitions•Met with customers regularly to ensure customer satisfaction, identify new opportunities, and workforce planningAchievements/Awards•2016 Aerotek Annual Sales Contest •2015 Aerotek Annual Sales Contest – Million Dollar Club•2014 Aerotek Annual Sales Contest•2012 Aerotek Recruiter Contest

Orlando, Florida Area

Responsible for managing, sourcing and recruiting a vast array of professionals in the IT industry such as Business Analysts, Help Desk Support, Programmers, and Project Managers. •Conducted coaching, counseling, performance reviews, and termination of contractors •Performed on-boarding for new hires•Recruited for contract, contract-to-hire and permanent opportunities

Responsible to develop and manage customer base in assigned territory and identify opportunities to promote facility services products and uniform rental programs.Achievements/Awards•2010 Cintas #1 MDR Q3 FY’10 (southeast)•2010 Cintas Achievers Club Award Q2, Q3 FY’10 & Q1 FY’11 •2010 Cintas President’s Club Award Q3 FY’10

Responsible in managing and growing customer base •Presented specialized equipment solutions through the sale of industrial equipment and supplementary service contracts•Recommended and implemented changes to products and services to fulfill customer needs•Increased equipment sales to $112,000Achievements/Awards•RingPower TOP CAT Award