Rafael Pavanelo Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Ireland

• Subject matter expert for Order Management team EMEA.• Review and process submitted order under CRM system Salesforce and ERP Oracle NetSuite.• Manage individual case queue, incoming opportunities deal, contractual documents, and credits.• Sales Order entry, issue invoice, and send out to customers/partners.• Answer internal and external customer queries/engaged with O2C stakeholders.• Work engaged with sales reps helping in the SFDC management (opportunities/contracts/accounts).

Dublin, Ireland

• Validating/auditing orders such as annual order/true-up/true-down/credit rebill in B2B environment.• Maximizing Customer satisfaction by developing and maintaining excellent relationships.• Transactions management of EMEA Enterprises, through ERP and CRM software applications.• Ensuring all data entered is SOX compliant along with any other data privacy and quality controls.• Processing and managing of business within Service Level Agreements (SLA).

Dublin, Ireland

• Preparation of purchase orders and invoice entry SAP/ S4Hana.• Responsible for planning/buying/scheduling materials and services to meet customer requirements.• Finished goods inventory management, maintained finished goods holding in customer policies.• Responsible for parts control from suppliers regarding to international standard ISO9001.

Dublin, Ireland

• Validating/auditing orders such as annual order/true-up/true-down/credit rebill in B2B environment.• Maximizing Customer satisfaction by developing and maintaining excellent relationships.• Transactions management of EMEA Enterprises, through ERP and CRM software applications.• Ensuring all data entered is SOX compliant along with any other data privacy and quality controls.• Processing and managing of business within Service Level Agreements (SLA).

Campinas, São Paulo, Brazil

• Management of APQP and quality assurance under the project.• Realization of process flow, PFMEA, control plan, MSA, CP-CPK study and 8D.• PPAP approval from the supplier and internal/external quality audits.• Responsible for attending requirements/PSW submission for OEM.• Critical analysis in technical drawing GD&T and dimensional CMM report.• Study of KPIs (Key performance indicator stands) and macrograph tests analyze (Mig/Mag Weld).• Prepare weekly meetings with project tasks, deadlines, and project feedback.• Ishikawa diagram, 5Why, Root Cause Analysis (RCA).

Itu, São Paulo, Brazil

• Prepare weekly meetings with project tasks, deadlines, and feedbacks.• Responsible for creating documentation FMEA and Control plan.• Management of APQP and internal/external quality audits (Run@Rate). • MSA realization, GAUGE release and capability study (CP-CPK)• Critical analysis in technical drawing GD&T and dimensional CMM report.

Indaiatuba, São Paulo, Brazil

• Define methods/work processes, the study of times and parameters. • Activities to identify failures for establishing strategies for problems. • Realization of process flow, PFMEA, CEP, and APQP managements. • Critical analysis in technical drawing GD&T and dimensional CMM report.