Rafael Pavanelo Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Ireland

• Subject matter expert for Order Management team EMEA.
• Review and process submitted order under CRM system Salesforce and ERP Oracle NetSuite.
• Manage individual case queue, incoming opportunities deal, contractual documents, and credits.
• Sales Order entry, issue invoice, and send out to customers/partners.
• Answer internal and external customer queries/engaged with O2C stakeholders.
• Work engaged with sales reps helping in the SFDC management (opportunities/contracts/accounts).

Dublin, Ireland

• Validating/auditing orders such as annual order/true-up/true-down/credit rebill in B2B environment.
• Maximizing Customer satisfaction by developing and maintaining excellent relationships.
• Transactions management of EMEA Enterprises, through ERP and CRM software applications.
• Ensuring all data entered is SOX compliant along with any other data privacy and quality controls.
• Processing and managing of business within Service Level Agreements (SLA).

Dublin, Ireland

• Preparation of purchase orders and invoice entry SAP/ S4Hana.
• Responsible for planning/buying/scheduling materials and services to meet customer requirements.
• Finished goods inventory management, maintained finished goods holding in customer policies.
• Responsible for parts control from suppliers regarding to international standard ISO9001.

Dublin, Ireland

• Validating/auditing orders such as annual order/true-up/true-down/credit rebill in B2B environment.
• Maximizing Customer satisfaction by developing and maintaining excellent relationships.
• Transactions management of EMEA Enterprises, through ERP and CRM software applications.
• Ensuring all data entered is SOX compliant along with any other data privacy and quality controls.
• Processing and managing of business within Service Level Agreements (SLA).

Campinas, São Paulo, Brazil

• Management of APQP and quality assurance under the project.
• Realization of process flow, PFMEA, control plan, MSA, CP-CPK study and 8D.
• PPAP approval from the supplier and internal/external quality audits.
• Responsible for attending requirements/PSW submission for OEM.
• Critical analysis in technical drawing GD&T and dimensional CMM report.
• Study of KPIs (Key performance indicator stands) and macrograph tests analyze (Mig/Mag Weld).

Itu, São Paulo, Brazil

• Prepare weekly meetings with project tasks, deadlines, and feedbacks.
• Responsible for creating documentation FMEA and Control plan.
• Management of APQP and internal/external quality audits (Run@Rate).
• MSA realization, GAUGE release and capability study (CP-CPK)
• Critical analysis in technical drawing GD&T and dimensional CMM report.

Indaiatuba, São Paulo, Brazil

• Define methods/work processes, the study of times and parameters.
• Activities to identify failures for establishing strategies for problems.
• Realization of process flow, PFMEA, CEP, and APQP managements.
• Critical analysis in technical drawing GD&T and dimensional CMM report.