FirstVisit is a home care scheduling and management platform built to streamline operations for private duty home care agencies. My role at FirstVisit encompasses many different components of getting a new SaaS platform up and running. My primary focus is on creating and optimizing the sales, partnerships, onboarding, and continuous support experience for Private Duty home care providers. My secondary focus is on marketing & product strategy.

My role as a Product Manager at 7shifts is to build new and updated software solutions for our users. Particularly scheduling, budgeting, task management, and time off management. This includes gathering feedback from internal and external sources (Customers, Prospects, Salespeople, Customer Support, Leadership, and other stakeholders) in order to understand and prioritize problems to be solved. Using all the available data to inform prioritization decisions and manage the backlog of features, enhancements, bugs, and technical debt for development teams. Collaborating with my team to understand technical challenges and make educated tradeoffs in order to deliver maximum value to the user in the shortest amount of time. Establishing key success metrics and evaluate their performance post-launch in order to iterate quickly

My role at 7shifts is supporting and managing key relationships with our Enterprise clients. This includes training, implementation/installs, webinars, & 3rd party integrations. Another responsibility is managing the onboarding for 200+ location franchises under a specified timeline. A key part of the role is going in-market to visit clients and build relationships. These in-market trips include support training, sales training, workshops, and conferences. As the first Account Manager at 7shifts, I implemented many processes to help improve the overall post-sale experience for Enterprise Clients. 7shifts is a web-based employee scheduling software designed for the restaurant industry. We provide enormous value to restaurant owners, from independent establishments to large franchises, by helping restaurant operators create schedules, streamline communications, and reduce labour costs. We provide a world-class product, complete with intuitive employee mobile apps and amazing customer service. As a result, we’ve grown explosively to become a world leader in restaurant scheduling software.

My role as a member of the Partner Success team is to ensure success with Vendasta Partners. I specialize in strategic partnerships for digital companies that are looking to expand their product lines and/or grow revenue. Helping organizations harness the power of business listings, reputation management, digital advertising, and social media; increasing revenues & audience, & enhance their brands online. Tasks include creating digital product bundles, developing go-to marketing strategies for different regions, training sales teams to sell digital, handling billing, building & maintaining business relationships, and analyzing data to find new avenues of success.

My role as a Business Development Representative is to introduce agencies to the extensive Vendasta platform. In this position, much of my time is spent doing presentations to potential partners all across North America and occasionally the rest of the world. In this position I contributed in writing the sales script, building sales materials, market and competitor research, a few international initiatives, hosting webinars, and most importantly signing new partners for Vendasta. Vendasta builds a marketing platform that allows agencies to streamline many different aspects of their company into one centralized dashboard that is branded to their agency. Through this platform we offer a CRM for sales teams, task manager for fulfillment teams, a portal for SMB's to manage their solutions, and robust prospecting tools. We are also known for our proprietary digital marketing products and our 3rd party marketplace that allows vendors to offer their solutions through our platform.