Rafael Bruno Email & Phone Number

Petrópolis, Rio De Janeiro, Brasil

Petrópolis E Região, Brasil

Gerência, implementação, gerenciamento da implementação de um novo serviço ou atualização de um serviço para um ou mais clientes em soluções Microsoft e Cisco OVP.

Rio De Janeiro E Região, Brasil

Managing and implementing a new service or the update service for one or more clients in the entity Messaging & Collaboration. This includes the monitoring tools.Creating the necessary blueprints and the handover for the operational team.

Rio De Janeiro E Região, Brasil

Managing one customer around 70.000 messaging and collaboration accounts, was responsible agent for the third level end-to-end project, crisis and fault management to customers with Exchange mail, Symantec Enterprise Vault, SCOM and OCS. Also change management for customers, such as new configurations, rules, change configurations, scopes etc(ITIL Based);

Rio De Janeiro

- One of the responsible agents for the second level end-to-end fault management and support to customers with internet and e-mail problems(exchange and mobile);- Fault management for user and server issues;- Monitoring Windows Servers in different Administrative Zones around the globe in order to avoid alarms and reactive actions to solve them;- Change.

- One of the responsible agents for the second/third level end-to-end fault management and support to customers with network problems while coordinating with other support groups inside and out of GCS;- Second and third level support on X25, Frame-Relay, X28, ATM, TCP-IP and airline protocols- Support for troubleshooting IP services;- Support special.

Niterói, Rio De Janeiro, Brasil

Atuando como professor de Marketing Digital (MBA) em Turma de Pós-Graduação:- Inbound e Outbound Marketing- SEO (Otimização de Sites para Mecanismos de Busca)- Planejamento de Marketing Digital- Mídias Sociais-Automação do Marketing

Rio De Janeiro

- Acting as an author, creating blueprints, process and qualitative research methodology;- Content creation for courses and lectures;- Strategic guidance for enterprises and politician;- Apply methods to ensure participation and learning: moodle, hangouts, asynchronous threaded discussions, interactive simulations, mailing list.

Rio De Janeiro

- Substitute teacher for IT Management during 3 months (Infnet work in periods of 3 months not 6 as another Universities);- Windows Server planning, implementation, management, backup, troubleshooting, Hyper-V.- Presential and Online classes.

- Senior Systems Analyst in a multi-user environment;- Server Migration: from NT4 to Win2003;- Implementation: BR Multi-Access Linux (proxy, firewall, mail server);- Support to co-workers and customers (Foreigner Navigation Companies);- Intranet Project;- Support and Trainer: Windows for Workgroups, Office 2000 Professional, TCP-IP Protocol, Internet.

Rio De Janeiro E Região, Brasil

- Responsible for designing and implementing the internal network and telephony. Formulate specs and configuration at all levels in the IT and data communications infrastructure. Provide technical leadership and supervise the junior analyst. Apply database connectivity skills and utilize large-scale software distribution methodologies. Prepare technical.

Master Of Business Administration (Mba), Online Marketing, Consumer Behavior, Google Tools

Cba Em Gestão De Negócios, Master'S Degree, Business Administration And Management, General

Network Manager, It, Network, Security, Network Project Management