Rafael Penna, Icae Email & Phone Number

Multi-disciplined and results-driven professional with a solid career and international experience in Theme Parks.Background in Retail, F&B, Guest Services, Cash Control and Finance. Skilled at recognizing the business needs and developing effective solutions with focus on customer experience and profitability. Strong attention to details, deep understanding of guest expectations and ability to anticipate needs taking actions to translate expectations in value to guests and to the company. Has managed multiple outlets and departments with headcount over 100 staff and large budgets. Recognized as an exceptional leader with the ability to maximize effectiveness and develop the team potential to meet targets while maintaining the team’s moral and high levels of colleague satisfaction. Experience in developing and maintaining safety standards and programs.An energetic, dedicated and fun professional.Specialties: F&B, Guest Services and Retail management, Waterpark and theme park management, Luxury and lifestyle writer, Business development, Management of different departments with multiple venues.

Listed skills include Food And Beverage, Management, Leadership, Training, and 22 others.

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  Padre Anchieta University

  Business Management