Rafael Perez Email & Phone Number

Kitchener, Ontario, Canada

Assist clients in selling and buying real estate properties, residential and commercial

Ontario, Canada

• Created promos for new sales products including tiered promotions with different timeframes and amounts and served as the SME (Subject Matter Expert) for customer complaints.• Utilized SQL and backend data queries using OCDB connections to allow fast data gathering for quick resolution of process issues.• Executed all incentive processes for USN averaging 6000 incentives/month.• Worked closely with production support (Information technology team) to specify required output and detail description on process malfunctioning.• Documented existing processes SOPs (Standard Operating Procedures) and updated them as process improvement was developed and implemented.• Created Microsoft Access database to automate the tax exception process for Direct Energy customer in the USA north area• Improved process to distribute and notify analyst of incoming mail resulting in a more streamline process and a 30% reduction in mail processing

North York, On, Canada

Operations Analytics and improvement (Six Sigma)Led the Continuous Improvement Process at the Tulsa office during 2017 with 12 completed CIP projects, 4000 awarded points and $160000 in savings.Nominated to the 2017 Making Business Better (MBB) award.Led and developed several Six Sigma improvement projects: DEB Canada “Contract Amendment Process-Lead time improved by 54% DEB Canada “Collection Database” - 780 hours/year and savings of $28,000 DEB Canada “Customer Care Calls and Cases Quality Management” - Lead time improved by 64%. DEB Canada “Site Catalogue” – Microsoft database that searched addresses from a source of more than 3000000 records and generate loaders to the utility, lead time reduction of 80% DEB Canada “UNO” - Microsoft Access database to track enrollment transactions, this database is a key element of the DEB Canada transaction management daily operations.Expert level experience in the following platforms, Salesforce, CMS and Microsoft office (Access, Excel, Power Point, Word, Visio

Brampton, Ontario, Canada

Responsible for Quality Assurance and Quality Systems, Product Technical Complaints and Project ManagementQuality Assurance expert Knowledge on 7S, QAD (Quality Assurance Diagrams), Supervisory control points, SOP, traceability systems, Pareto, control charts, PDCA. process capability and FIFO.Audited tire-manufacturing companies in China (Yellow Sea Tires, Jinyu Tires, Aeolus Tires, etc.) and implemented improvement plans resulting in 30% quality scores improvement (65% to 85%).Managed the Technical and Quality department in a tire warehouse facility in Canada, with responsibility over customer complaints, incoming product quality, material handling and control.Managed project to interconnect two adajacent warehouses in order to faciliate material flow, completed exceding time and cost goals

San Antonio, Texas, Usa.

Consultant for tire factories in China and India in the areas of quality and plant engineering.• Designed plant layout and equipment specification for a new passenger and radial light truck tires factory in India;• Provided coaching in the implementation of quality system for tire factories in China;• Developped a Statistical Quality Control manual tailored to the tire manufacturing process;• Managed machinery refurbishing process of used equipment to be sold in China.

Bachelor'S Degree, Electrical Engineering

Diploma Of Education, Business Administration And Management, General

Real Estate Salesperson, Registered With Reco (Real Estate Council Of Ontario)