• Responsible for managing various IT Systems Cloud & infrastructure, including implementation,administration & low-level troubleshooting• Responsible for the monitoring & reporting for all systems & servers• Deploys & operates patch management solutions for Microsoft and 3rd Party Software’s in ourEnvironment, reports back periodically on status, deploys emergency patching procedure• Manages cloud services in Azure, AWS & various providers• Manages & improves critical… Show more • Responsible for managing various IT Systems Cloud & infrastructure, including implementation,administration & low-level troubleshooting• Responsible for the monitoring & reporting for all systems & servers• Deploys & operates patch management solutions for Microsoft and 3rd Party Software’s in ourEnvironment, reports back periodically on status, deploys emergency patching procedure• Manages cloud services in Azure, AWS & various providers• Manages & improves critical business systems like monitoring & telephony• Manages server room equipment, maintains lifecycle & liaises with providers• Researches & deploys systems hardening solutions, works closely with Network & Security Departmentto enforce security policies, enhance existing environment state, vulnerability hunting and systemscompliance• Liaises and coordinates with external partners to achieve smooth operations, projects delivery andimprovements of existing solutions• Cooperates with Managers and other peers to provide lifecycle support of the systems, procedures andwork instructions, performs capacity planning, performance monitoring, incident and problemmanagement, change and configuration management, and service level performance• Provides Technical Mentorship, Training & Advisory for Service Desk team• Security Hardening & Patch Management• Performed research and makes recommendations for the development of new solutions, systems orsystems improvements to respond to dynamic business needs or improve current efficiency• Cloud Systems Management: Azure, AWS & Google• MDM Show less

-Assists the IT manager with the administration of database management systems, Networking Operations, Windows and Linux Operating Systems-Assists with data storage validation-Responsible to ensure that system hardware, operating systems, software systems, and relatedprocedures adhere to the company's operational activities and enable staff to perform their workeffectively-Responsible for installing, replacing and configuring computer hardware, operating systems… Show more -Assists the IT manager with the administration of database management systems, Networking Operations, Windows and Linux Operating Systems-Assists with data storage validation-Responsible to ensure that system hardware, operating systems, software systems, and relatedprocedures adhere to the company's operational activities and enable staff to perform their workeffectively-Responsible for installing, replacing and configuring computer hardware, operating systems, tradingplatforms and applications-Responsible for upgrading his/her existing knowledge and skills on new software/system by attendingwebinars. Also responsible tor the setting up installation of the software and training of staff whousing it-Liaises with external providers in respect to problems encountered by the systems he is responsible- Diagnoses and solves hardware/software faults-Responsible to administer the company's ticketing system and respond to staff s requests in a timelymanner-Performs daily system monitoring, verifying the integrity and availability of all hardware, serverresources, systems and key processes, reviewing system and application logs, and verifying completionof scheduled jobs such as backups-Performs regular security monitoring to identify any possible intrusions-Performs daily backup operations, ensuring all required fie systems and system data are successfullybacked up to the appropriate media, recovery tapes cr disks are created, and media is recycled andsent off site as necessary-Creates, changes, and deletes user accounts per request-Provides secure access to the network for remote users-Ensures the smooth running of all ICT systems, including anti-virus software, print services and emailprovision-Performs ongoing performance tuning, hardware upgrades, and resource optimization as required- Administrator of Gsuite- Active Directory administrator Show less

-Troubleshoot software, hardware and network issues-Hardware and Sotware support -Installation configuration of hardware and software according to customer needs-Monitored, logged and tracked desktop support issues using ticketing system-Installation and provisioning of wireless networks (ubiquity, cisco smb)-New Internet connection installations to customers premises (setup router, switches)- Active Directory Administration (Users, Groups, GPO’s)-Office 365 Admin… Show more -Troubleshoot software, hardware and network issues-Hardware and Sotware support -Installation configuration of hardware and software according to customer needs-Monitored, logged and tracked desktop support issues using ticketing system-Installation and provisioning of wireless networks (ubiquity, cisco smb)-New Internet connection installations to customers premises (setup router, switches)- Active Directory Administration (Users, Groups, GPO’s)-Office 365 Admin and Client Setup and configuration -Setup and configuration of Cloudaly-Setup and configuration of VMs-Remote Support to customers using cloud based software-Identifying customer requirements and liaise this information to sales department-Customer Support Show less

-Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk- Update network applications as required-Maintain daily tape backup and off-site tape storage-Troubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.- Conduct technology training for new users- Provide support to the Technology team-… Show more -Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk- Update network applications as required-Maintain daily tape backup and off-site tape storage-Troubleshoot and resolve all problems encountered with hardware and software. Escalaterequests to the appropriate party, as needed. Replace or repair defective parts and equipment.- Conduct technology training for new users- Provide support to the Technology team- Conduct briefings and demonstrations for users to enhance system productivity- Assist in the development of training coursework and materials- Maintain and expand knowledge base in area of expertise- Attend courses to develop and keep skills and knowledge current- Comply with continuing education requirements- Increase efficiencies, technical ability and interpersonal skills- Perform routine server monitoring and performance benchmarking- Monitor and remove virus, spyware, and other non-authorized software- Complete special projects as requested Show less

-Provide quality customer service and support to existing and prospective clients.-Build sustainable relationships and trust with customer accounts through open and interactive communication-Handle customer complaints, provide appropriate solutions and alternatives within the time limits​​​​

-Customer service-Extensive network device experience-Excellent skills in installing maintaining and integrating network devices-Exceptional skills in identifying and resolving network security issues-High written and oral communication skills-Maintenance of Electronic Products