Rafael Luis Silva De Rezende Email & Phone Number

• Provided functional support for innovation, streamline processes, and optimize performance of customer data across both new SAP and legacy applications.
• Responsible for the end-to-end development of new functionality and capabilities, executing the delivery lifecycle (design, build, test, deploy).
• Liaison between business stakeholders and technical teams to implement technical enhancements, customer data model, maintenance processes, and system integration.
• Led initiatives evolving the customer data model, maintenance processes, system integration, and technical enhancements.
• Supported Change Management by collaborating with teams to implement process changes, providing training and support to ensure successful adoption.

• Staffed and managed a newly created Task Force team with 4 Analysts through the Accounts Receivable PepsiCo Global Template (SAP) implementation.
• Managed the Accounts Receivable Customer Master Data team's business execution and operational excellence by assessing process effectiveness and efficiency, and implementing continuous improvement solutions.
• Strategically partnered with Accounts Receivable Leadership and Project Teams to drive post-implementation stability by creating solutions to continuously improve processes and results.
• Supported critical change & crisis management, process development, issue resolution, and fit/gap process deployment during PGT Go-Live.

Winston-Salem, North Carolina, United States

• Supported the delivery of productivity and value-added processes through the implementation of RPA and process improvement.
• Participated in demand management forum, aligning with business on project prioritization, expected savings and forecasted development effort.
• Identified repetitive process and system issues, collaborating with other teams to implement process and technical changes to close gaps.
• Promoted and drove change management of existing processes as per new requirements using a structured change control process

São Paulo Area, Brazil

• Led Asset Reliability Excellence Program implementation throughout Latin America region (Brazil, Argentina, Chile, Ecuador, and Mexico) – including training and audits
• Primary operating system trainer for site maintenance departments with the implementation of Reliability Excellence throughout Latin America
• Supported sites with identifying and developing continuous improvement Reliability Excellence projects with hard financial savings
• Trained all Latin America region maintenance departments and staff members on Accelerated Root Cause (ARC) 101 and 201 – Root Cause Analysis
• Aided in the implementation of Lean principles in manufacturing processes such as 5S, Standard Operational Procedures, Takt Time, and Kaizen for all 13 sites in Latin America
• Facilitated Transactional Lean training to eliminate waste in transactional processes within the Latin America region

Cleveland/Akron, Ohio Area

• Supported 5S event in the Quality lab resulting in site’s 5S level 1 certification
• Participated in two Lean projects redeploying 1,498 and 14,976 minutes per year
• Completed Six Sigma certification project by using the DMAIC methodology with validated savings of $244,846
• Completed ARC (Accelerated Root Cause) 101 and 201 training - Root Cause Analysis
• Performed as team lead of a Transactional Lean project allowing for 80 redeployed minutes per year

Curitiba Area, Brazil

• Created analysis that defined critical success factors in the industry and strengthened competitive advantages within the company
• Developed a five year strategic growth plan
• Provided a market research in order to discover best locations to open new stores and gain market share
• Evaluated the company's value by using the DCF method

Curitiba Area, Brazil

• Analyzed and traded different stock options listed in the IBOVESPA (Brazilian Stock Market) using fundamental analysis
• Projected target price for stocks using Discounted Cash Flow (DCF) valuation on Excel
• Decided among the group stocks to integrate in the portfolio
• Tracked the performance of the stocks by presenting weekly reports about the economy and the stock market situation
• Presented a profit gain of 21% trading Kepler Weber (KEPL3) stock within three months

Curitiba Area, Brazil

• Analyzed company’s inventory to identify the best-selling products, brands, and sizes
• Created an database to optimize the purchase of products by identifying sale trends from previous years

Curitiba Area, Brazil

• Researched and measured the self-managed teams' implementation of a powertrain assembly line
• Mapped line operators’ leadership qualities and skills for potential new line leads
• Presented improvement suggestions to Volvo Coordinators and Directors

Curitiba Area, Brazil

• Studied and evaluated business operations of the food distribution company, including purchase, inventory, picking, and sale of products, as well as logistics
• Analyzed the market, competitors, and company's strategy
• Created a new business model using the Business Model Generation in order to improve the company's operation processes
• Presented the new business model to the owners

Curitiba Area, Brazil

• Studied Quintana's competitors through observation and secret shopper technique
• Identified Quintana's main clients by analyzing buying habits through survey
• Presented a customer fidelity plan to the restaurant's owner

Curitiba Area, Brazil

• Provided quality customer service utilizing communication skills and supporting effective corporate marketing strategies to a Christmas marketing campaign
• Participated in a training session, developing skills in quality customer service with Multiplan, one of the largest companies in the shopping mall industry in the country

Curitiba Area, Brazil

• Analyzed the Brazilian market size of car parts for an American auto-parts inventory managing software company planning to expand to Brazil
• Surveyed Brazilian dealers and repair shop owners to understand how car parts are ordered and stocked in order to consider potential market expansion
• Presented the results to OEConnection

Bachelor’S Degree, Business Administration And International Business Administration, Gpa: 3.713 (Magna Cum Laude)

Activities and Societies: Men's Soccer Team

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Management Experience Program (MEP)The Management Experience Program (MEP) is a full time Business.