Rafael Rolando Email & Phone Number

Rio De Janeiro, Brazil

• As a Project Manager at Dalet, I'm responsible for activities such as:
• Take ownership and ensure leadership of all aspects (technical and managerial) of projects assigned
• Drive the project delivery and manage the project team members
• Provide regular project status to customers and to the director of program management including but not limited to: project plan, progress report, action lists, risk matrix, milestones acceptance.
• Install and configure Dalet products according to projects specifications
• Investigate and report technical issues, define and implement workaround solutions

Rio De Janeiro, Brazil

• Responsible for major accounts in Brazil and U.S. Markets such as Rede Globo, SBT, NorthEastern University. Ensuring quality service in both project delivery and 24/7 support of installed base.
• 24/7 Customer Support to major clients in Brazil
• Project Management
• Management of Junior Support Team
• Technical Documentation
• Track and maintain KPI Metrics

Remotely

• Planning and Development of Cloud-native solution based on AWS services to replace old Company's on-premises flagship product "On-Air Pro" and it's FileMaker backend.
• Develop and deliver software products according to specification
• Technical strategy and road map for Products
• Analyze Code for quality control and risk assessments
• Write and review technical documentation
• Commissioning of Cloud Solutions in Clients

Rio De Janeiro Area, Brazil

• Engineer responsible for the commissioning of the Media Asset Management and Production Asset Management systems responsible for the entire News production of TV Globo in Rio de Janeiro and São Paulo supporting over.
• 24/7 Customer Support to major clients all over Brazil
• Project Management
• Installation and Commissioning of Broadcast Solutions, such as: - Avid Media Composer, Pro Tools, Interplay | Media Central Production Manager, MAM | Media Asset Manager, Media Central Cloud UX - Object Matrix Storage.

Niterói, RJ

• Responsible for restructuring company website to a more modern look. Renewal of whole Network and Wifi Infrastructure providing fast speed internet for all collaborators.
• Web Development
• Custom Developement and Management of School Management System
• Infrastructure and data center management

Rio De Janeiro Area, Brazil

• Main engineer involved in Projeto Acervo at TV Globo, responsible for comissioning Dalet Galaxy Media Asset Management System comprised of over 50 servers, 1.5 Petabytes of Storage and supporting over 200 connected.
• Project Management
• Implementation and Configuration of Database Servers
• Commissioning of Broadcast Solutions for Media Asset Management
• Customer Training on Dalet Systems and Solutions (Dalet Galaxy, Amberfin, Brio)

Rio De Janeiro, RJ, Brazil

• First-line support of Incidents for key enterprise clients, coordinating with multi-disciplinary teams towards problem resolution and change management on the different systems and environments (development, staging.
• Service Desk Support and Monitoring of Oracles' ERP Solution on major Clients (Vale, Natura, Smiles)
• Oracle Database Administration
• Change Management for different systems

Niterói, Rio De Janeiro, Brazil

• Support for the institutional and e-commerce website.
• Support for network, telephony, and server infrastructure.
• Support for the Quickbooks accounting system.
• Support and installation of Editing and Recording stations.
• Improved e-commerce system and publication department workflow, optimizing operational costs and increasing monthly publications by 50%.
• Implementation of new wifi infrastructure throughout the Church property.