Rafael T. Email & Phone Number

Barueri, São Paulo, Brasil

São Paulo, São Paulo, Brasil

People management, planning and organization of activities, project management, team support in crisis management (incidents), and financial planning. Taking over team management to assist in operational support, as well as restructuring the team with the goal of organizing and improving service quality indicators and OLAs (Service Level Agreements). Assisting the team in organizing and prioritizing critical projects for the company.

São Paulo, Brasil

People management, planning and organization of activities, project management, team support in crisis management (incidents), and financial planning. Hired with the primary objective of restructuring the Network Operations area to improve support quality, customer service, and infrastructure stability levels.

Barueri, São Paulo

Leadership and technical supervision in Networks & Telecom operations, people management, financial planning (CAPEX/OPEX), crisis management, support for the pre-sales area in the development of technical and commercial proposals, reporting and meetings with teams and leaders from other countries (Europe and North America), customer service and relationship management for major clients of different sectors such as Atento, Shell, Souza Cruz, Interfile, and Qualicorp.

Barueri, São Paulo

Participation in migration and infrastructure update projects, support for operations, and crisis management. Planning and organization of technical activities (projects, maintenance). Technical meetings with clients and suppliers, involvement in projects and activities with international Business Unit teams (Germany, Slovakia, and the USA).Technologies: Cisco, Juniper, Fortinet, F5 (Networking and Security).

Barueri, São Paulo

Main role in migration and consolidation projects for T-Systems Brazil services at its new Data Center "T-Center," inaugurated in 2010. Planning and execution of various migrations from environments in other data centers to the new site. Onboarding projects for major corporate clients (Shell/Raízen and Souza Cruz).International project at T-Systems Slovakia for the migration of local Network operation and support to the new team.Technologies: Cisco, Juniper, Checkpoint, F5 (Networking and Security).

Barueri, São Paulo

Dedicated resource in the Telefonica/VIVO outsourcing project for the operation and support of the Network and Security infrastructure at the VIVO Data Center (CIS) located Barueri/SP (Tamboré). Engaged in the operation and support of clients hosted in this Data Center, participating in projects to activate new services, expand and update technology, perform scheduled maintenance to ensure the stability of the Network and Security infrastructure.Technologies: Cisco, Extreme, Juniper (Networking and Security).

São Paulo - Sp

Support analyst.Service Desk support and assistance, I worked with Cisco technologies (routing, switching, firewalls, and VoIP), in addition to monitoring and proactive response to failures of managed networks.Technologies: Cisco, Checkpoint (Networking and Security).

São Paulo - Sp

Working at the Network Operation Center (NOC) supporting and monitoring network environments and Windows servers. Service Desk support for B2B application "GXS International" (EDI VAN).