• Troubleshoot and resolve software/hardware issues reported via ticketing system, ensuring timely resolution• Ensured flawless operation of AV equipment for over 800 events, meetings, and student programs• Streamlined the process of re-imaging, relabeling, and profile setup on devices, contributing to a seamless on-boarding experience for new users and improving overall operational efficiency• Developed comprehensive technical documentation and user guides for AV handling, laptop applications, and device imaging, reducing support requests and improving user experience• Prepared and deployed over 1,000 laptops for employees, teachers, and students, enabling efficient workflow completion and contributing to the success of student programs• Collaborated in a team environment that enhanced skills in communication, consultation, collaboration, organization, and problem-solving