- Investigate and solve issues related to Usability, Contact Flow design, Telephony, Connectivity, Network Latency, others;- Maintain, Create, or Enhance Contact Flows for several Business Lines, understanding what the requirements and translating them to the system;- Implement, maintain, and enhance solutions using AWS Services, such as Lambda, DynamoDB, CloudFront, CloudFormation, etc;- Communicate effectively with customers in order to investigate issues/make tests/understand requirements;- Work with AWS Support when required;- Design and write code that adheres to the user story details, meets acceptance criteria with high quality, and is consistent with coding standards (e.g. secure coding, etc.);- Analyze, debug, test, and resolve technical issues;- Assist to provide high-level estimates, contributing to release planning when required;- Provide detailed estimates, and help developing user story acceptance criteria;- Ensure the choice of development techniques and tools efficiently satisfy the requirements with least compromises;- Help designing test strategy;- Write integration level tests, with focus on the interaction amongst various subsystems;- Adhere to best Agile practices;- Work collaboratively with other team members in Agile environment e.g. Scrum Master, Business Analyst, Product Owner, etc.