VENTAS:* Dotación de personal* Fábrica de Software* Consultoría y Soluciones* CMMI/DEV3* IBM

Rol y Proyecto: Professional Resourcing ManagerResponsabilidades: Desarrollo de planes de negocio. Desarrollo de estrategias de servicio. Análisis y seguimiento de proceso comercial-operativo. Definición y acompañamiento en el Ciclo de ventas a BDMs para el logro de objetivos individuales. Calificación de oportunidades en conjunto con BDMs. Supervisión, medición y control de la actividad comercial. Proporcionar herramientas y capacitación al equipo comercial para ejecutar su labor adecuadamente Gestión de estrategias Up selling, Cross selling. Rendición de cuentas a la Dirección sobre el avance mensual de Pipeline, avance y cierre de oportunidades, elaboración de forecast y planes de cuenta.

Staffing management and seeking business opportunities for enterprise solutions. Attracting customers. Business alliances. Proposals development, contracts, agreements with prospects, partnerships and customers.Sector: Financial / IT / Services / Retail / Media

Role and Project: Outsourcing DirectorResponsibilities: Account Management for Customers with Outsourcing service model, taking care of profitability and sustainability. Financial and operational management, reporting results to CEO. Monitoring operation managers, coordination with different areas of the company to achieve results (finance, accounting, human resources, billing, support, recruitment and selection, etc.) Preparation of proposals for clients and prospects to support the commercial director.Results / Accomplishments: Renovation of the three-year outsourcing administration contract (2011-2014) with the HSBC Bank, with an average staff of 100 consultants (up to 112 and going for the duplication of that amount), Mexico NCR maintenance staff of 21 people. Growth of the IBM account.Prospects: Indra Mexico, Banorte, Santander, Bancomer, in conjunction with the commercial director.Clients: HSBC, IGT, Teradata, IBM, Red Uno and NCR.Sector: Financial Sector / IT / **Services.

Accounts Operation and Collaboration on generating new business in Mexico and Canada. Elaboration of proposals and presentations to prospects.Results / Accomplishments:Staffing Operation at HSBC Bank, growing between 0 and 68 consultants in 2 monthsProspects: Banorte, Santander, Bancomer, in conjunction with the commercial director.Business Analysis system development company based in Canada InnVue.Clients: HSBC in Mexico and Canada InnVueSector: Financial Sector / Services.

Generate sales leads on customers.Results / Accomplishments: Staffing Sales at Nextel and Comex, achieving a GrossMargin of between 40% and 50% for those accounts.Clients: Nextel, Comex, Mundo joven and El UniversalSector: Telcos, Retail and Media

Leader of operation for; Results / Accomplishments:* Staffing Operations.* Project Management, Administration of the "Maintenance and Support personnel" to Oracle eBusiness Suite (Oracle Applications).* Responsible for key financial indicators that determine the direction of the accounts, as earned, billed, profit margins, etc..* Interaction with the various areas of the company to the attention of the Staffing and the client, such as HR, Communication and Culture, Human Capital, Accounts Receivable, Finance, Travel Expenses, etc.., for the correct operation of the accounts.* Negotiation with customers about the Staffing: rates, profiles, new requirements. Regarding to Projects: changes in scope, work plans, monitoring, times, etc.* Establishment of SOWS, SLAs, schedules, costs, fees, planning and conditions of billing / payment, proposal review, planning, scope, revision of estimates, communication plan and delivery of services according to their stated commitments.* Follow-up to projects, establishment of evaluation committees, scaling matrices, working policies and guidelines, risk management and problems establishing communication plans.* With regard to personnel management: Managing compensation levels adjusts, exclusions, absences, feedback, performance appraisals, training, handling of problems, etc..Points to note: I starterd Comex account from zero to 25 consultants in one month for the migration of its ERP, from JDEdwards to eBusiness Suite Oracle, resulting in a gross profit margin in the range of 40% to 50% in the first 6 months.Clients: Nextel, Comex, Mundo joven and El UniversalSector: Telcos, Retail and Media

Analysis, planning, organization and execution of the operation of the company70 consultants averageIdentification and recruitment of new projects in existing customers and prospectsResults / Accomplishments: Increased staffing by 40%, which in turn increased the profits of the company by 50% in net income.Clients: Nextel Mexico, Televisa, SAT-SHCP and BancomerSector: Telcos, Government, Finance and Media

Management, Planning and Execution of various IT Projects, CRM,eBusiness Consulting, Distance Learning Consulting .Results / Achievements: Assigned to Nextel Mexico, responsible for addressing various areas such as Customer Service, Legal, Credit and Account Receivable, Systems, Call Center, Sales, Legal, Custom Care Centers (CAP), among others.Development of proposals (technical and economic) as well as management of accepted projects.Making a comparative study of various CRM for Nextel to decided by the best for them (Siebel, PeopleSoft, Oracle).Clients: NextelSector: Telco, Tools and Methodologies: MS Project, MS Office, PMI methodology

•Project Management, care of Human Capital an other company’s assets•Analysis, planning, organization and execution of company’s operation•I had up to 70 consultants on my charge on diverse customer areas, principally on Systems and telecommunication areas with diverse technologies•Identification, execution and closing of new projects on customers and prospects•Innovations of working systems and forms, training and ways of making business•Formulating of policies and procedures of the company•Between other responsibilities, reporting directly to the CEO´s company

Responsibilities: Implementation and application configuration of eBusiness CRM /LMS, Siebel and Saba respectively. Pre-Sale of solutions used for various clients CRM / LMS.Results / Accomplishments: Requirements analysis, business rules, process reengineering, customizing and configuring CRM applications (PEMEX GIT) and LMS. Project Manager in implementing eLearning suite SABA; Internet Hosting in Mexico), CargaNet, among others.Scope and brief description: We implemented Siebel Sales, Service and Call Center, achieving efficient customer service in several clients, reducing service times, increasing quality of service, reducing service time to tickets.Tools: methodology of Siebel (eRoadmap) and Saba (Archived Methodology).Siebel Tools, Siebel Sales, Siebel Service, Siebel Call Center Sector: Telco, Government, Hosting & Transportation

Implementation of eLearning solutions for various clientsResults / Accomplishments:* Implementation of eLearning solutions for Bital, Universidad Cuauhtémoc in Puebla as a basis for developing their distance learning program* Participation in the eBusiness Immersion project at CEMEX-Monterrey as Quiality Assurance of their eLearning* Business Analysis of the e-Culture project at General Motors MexicoClients: Cemex, General Motors, Cuauhtémoc UniversitySector: Industry, Automotive and EducationMethodologies: IBM's methodologies for implementation and project management