Rafael Suero Email & Phone Number

Elizabeth, New Jersey, United States

United States

Elizabeth, New Jersey, United States

Secaucus, New Jersey, United States

Rochelle Park, New Jersey, United States

Responsible for sales and customer experience by maintaining a tidy, safe, and inviting retail store environment.Ensure the sales floor is properly stocked and the presence of the store is well maintained.Promote a work environment that is positive, customer-service oriented and compliant with established policies and procedures.Maintain product knowledge and industry knowledge.Accurately use and maintain the Point Of Sale (POS) system in person and for placing express orders.Perform correct cash handling and count application procedures.Accurate and timely data entry of patient profiles.Adhere to HIPAA guidelines while providing excellent customer service.Verifying proper paperwork, documentation and ID for customers.Perform repetitive tasks including packaging and weighing products before sale along with applying proper stickers to maintain compliance.

Edison, New Jersey

Prospects for new sales opportunities. Generates leads via outbound calling and e-mail.Provides pricing and delivery information.Procures and maintains inventory. Monitors to ensure proper inventory turns.Performs follow-up to ensure timely shipment of materials and customer satisfaction.Resolves customer service issues. Tracks open sales orders.Maintains strong working relationships with vendors.

Lodi, Nj

Manage a portfolio of 100+ customer accounts with nearly 20% of all clients returning as repeat customers.Secure approximately 60 new accounts comprised of individual and company accounts.Consistently generate between $2,000-$20,000 in daily sales, leading the company to a record setting quarter in Summer 2017.Design the company showroom and lead daily in-person sales, making real-time recommendations based on extensive product knowledge.Prospect potential clients, secure meetings, and pitch product solutions for corporate contracts up to $100,000.Submit RFQs (Requests for Quotes) to city governments with specialized pricing in NYC and Miami.

Greater New York City Area

• Manage a portfolio of 80+ customer accounts; approximately 10 new accounts secured.• Apply value pricing to optimize profit margins at minimum 30% markup.• Pinpoint customer needs and make accurate product recommendations based on application.• Perform calculations, outline product designs, and provide specifications for new orders.• Identify new business revenue potential and initiate sales contact to increase market share.• Support and assist the lead manager and team of three inside sales representatives as needed.

Greater New York City Area

• Process inbound sales calls from both established customers and new client leads. • Maintain up to date knowledge of all industry leading boat products, parts and related components to provide customers with accurate part and price quotes.• Serve as a liaison between customers and external vendors for order inquires and processing.• Prepare and finalize sales, related contracts, and payment transactions.• Oversee online presence and additional earned revenue via third party sites (eBay, etc.) • Company representative at 2016 New York Boat Show responsible for setup, breakdown, and new client generation/sales.

Certificate, Hospitality And Tourism Industry Essentials

Certificate, Sports Industry Essentials

Audio Technology Diploma, Audio Engineering

Diploma, General Studies