Rafael Freitas is a SAP | Cloud Services & Delivery, Customer Support, Business Transformation Office & Enablement at SAP. He possess expertise in management, leadership, quality assurance, cross functional team leadership, retail and 39 more skills. He is proficient in English and Spanish. Colleagues describe him as "Rafael is a manager who combines human qualities with talent, he almost always achieves the goals he has set himself. He is used to working in complex environments such as that of global retailers." and "I have been lucky enough to work with Rafa for the last ~8 years and I can ensure that he made a tremendous difference not only in my career but also in my life. With his leadership style that encourages his employees to take risks, Rafa leads his teams to create new solutions for old problems and also focus on our strengths without forgetting our weaknesses. His very open minded but also focused on what really matters - without forgetting the sense of humor and his kindness (characteristics that he is also very well known). He developed and empowered many young professionals during these years that I had the privilege to work with him and also led dozens of direct reports with the same level of dedication and empathy of when he only had a few people reporting to him. He is focused on his people, taking care of his employees so they have a proper environment and tools to take care of their customers., and he is also fair on his judgments and decisions – taking data into consideration and always giving the credit for good ideas and actions to the real owners. Thanks, Rafa, for everything you've always done for me! You are a true leader and I will definitely not forget all the support that you gave me in key moments of my career. TAMO JUNTO!"