Rafael Gonzalez

Rafael Gonzalez Email and Phone Number

Professional in Modern Languages | Administration | Customer experience @ Stanley Black & Decker, Inc.
new britain, connecticut, united states
Rafael Gonzalez's Location
Medellín, Antioquia, Colombia, Colombia
About Rafael Gonzalez

Profesional en Lenguas Modernas con énfasis en Administración y Comunicación. Conocimientos en experiencia de cliente B2B/B2C, análisis de datos y toma de decisiones basada en datos. Tengo 2 años de experiencia freelancer como profesor de Inglés y Francés, manejando corrientes pedagógicas y estrategias de aprendizaje para una óptima enseñanza, como tambien conocimiento en creaciòn de malla curricular y temas dentro de una unidad de aprendizaje. Soy una persona orientada a la resoluciòn de problemas y mejora continua de procesos. Uso de herramientas tecnologicas como Power Bi y sus componentes, Excel, SAP, Salesforce and Zendesk.

Rafael Gonzalez's Current Company Details
Stanley Black & Decker, Inc.

Stanley Black & Decker, Inc.

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Professional in Modern Languages | Administration | Customer experience
new britain, connecticut, united states
Website:
stanleyblackanddecker.com
Employees:
7949
Rafael Gonzalez Work Experience Details
  • Stanley Black & Decker, Inc.
    Bpo Analyst (Cs Usa)
    Stanley Black & Decker, Inc. Jul 2024 - Present
    - Analyze current business processes, workflows, and procedures to identify areas for improvement.- Manage and supervise team relationships to ensure they can deliver quality work and excellent performance that align with SBD best practices and the operational vision.-Assist in development of presentations to aid in delivering to stakeholders the initiatives aligned with organizational goals.-Manage and align monthly/yearly budget plans and ensure the client is on target.-Monitor and evaluate KPIs and make necessary adjustments for continuous improvement.-Monitor staffing to ensure compliance with operational requirements
    View
  • Stanley Black & Decker, Inc.
    Global Customer Experience Specialist
    Stanley Black & Decker, Inc. Mar 2020 - Jul 2024
    Medellín, Antioquia, Colombia
    • Manage customer service representatives and senior customer service representatives escalations to different areas of the company such as Product managers, quality team, BPO’s managers among others. • Mentoring senior customer service representatives to help improve knowledge and metrics. • Generate and provide training to customer service representatives.
    View
  • Sala Gol, Sala De Eventos
    Event Manager
    Sala Gol, Sala De Eventos Sep 2011 - Oct 2012
    Maicao, La Guajira Department, Colombia

Rafael Gonzalez Education Details

Frequently Asked Questions about Rafael Gonzalez

What company does Rafael Gonzalez work for?

Rafael Gonzalez works for Stanley Black & Decker, Inc.

What is Rafael Gonzalez's role at the current company?

Rafael Gonzalez's current role is Professional in Modern Languages | Administration | Customer experience.

What schools did Rafael Gonzalez attend?

Rafael Gonzalez attended Universidad Ecci, University At Buffalo, Universidad Ecci, Instituto Andre Michelin.

Who are Rafael Gonzalez's colleagues?

Rafael Gonzalez's colleagues are Alberto Trucchi, Lance Meador, Dheeraj Sharma, Terry Christensen, Yangyang Zhu, Tiju Varghese, Courtney Tumlin.

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