Rafal Andersen Email & Phone Number

Malmö, Skåne County, Sweden

London, United Kingdom

* Engage stakeholders to elicit, elaborate and document the full range of requirements* Translate requirements into Features and User Stories with clearly defined acceptance criteria* Own, maintain, refine and prioritise the team backlog with the input from the team* Schedule and lead meetings to surface issues, identify fixes and advance projects* Manage.

London, United Kingdom

• Key Areas of Responsibilities and Tasks:
• Ensure all analysis artifacts are produced in accordance with the GTS development and project management methodologies.
• Capture technical and functional requirements and translate into relevant specifications.
• Provide specifications and mock-ups in accordance with the business priorities and timescales
• Liaise with all areas of the business to collate and validate requirements.
• Participate in the initial discussions with the client once top level requirements have been ascertained.

London, Greater London, United Kingdom

• Key Areas of Responsibilities and Tasks:
• Capture requirements and translate these into relevant concepts and specifications.
• Liaise with all areas of the business to collate and validate requirements.
• Create and maintain specifications and mock-ups in accordance with the business priorities,working practices and timescales.
• Produce wireframes to illustrate desired graphic user interfaces (GUI)
• Present concepts to the business and clients for review and refinement.

London, United Kingdom

• Maintaining administrative, financial and personnel records
• Managing team of 12 people
• Check quality of deliveries of fresh food and baked goods.
• Recruiting, mentoring and training staff
• Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages
• Resolve customer complaints about food quality or service.

London, United Kingdom

• Build and maintain positive relationships with the business' project managers and their clients
• Providing of accurate and timely Data analysis to the team
• Building efficiency and effective responsiveness into existing operations
• Helping defining new operational strategies
• Maintaining Project Plan progress spreadsheets
• Planning, tracking and reporting on Project performance

• Managing multi-disciplinary team of 10 people, ensuring delivery of high level of quality costumer service
• Advising customers, resolving complaints and ensuring customer experience excellent service at all times
• Recruiting, mentoring and training staff
• Monitoring quality of food and ensuring compliance to health and safety regulations
• Preparing staff rotas and overseeing menu planning with chefs
• Performing inventory stock management and negotiating favourable terms with suppliers

London, United Kingdom

- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages- Resolve customer complaints about food quality or service.- Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.- Check quality of deliveries of fresh food and baked goods.- Arrange for.

London, United Kingdom

Voluntary IT Support at Marcus Garvey Library, Tottenham 15/05/2013 – present-Providing technical back up of systems.-Providing first level technical support to costumers.-Installing, repairing, and upgrading desktop computer systems including laptops and printers.-Quickly responding to customer enquiries.-Taking a part in Haringey neighborhoods connect.

London, United Kingdom

- Providing first level technical support to customers- Ability to convey technical solutions in a clear and concise manner- Raising & maintaining incident tickets and problem records- Quickly responding to customer enquiries and concerns- Escalating unresolved problems to other support staff- Taking ownership of problems and tracking them to a successful.

Szczecin, Poland

- Installing, repairing, and upgrading desktop computer systems including laptops and printers- Providing first level technical support to customers- Quickly responding to customer enquiries and concerns- Providing technical back up of systems.- Taking ownership of problems and tracking them to a successful conclusion. - Monitoring IT network to ensure.

Education record

MCP, MCTS, MCSA2008, MCSA2012

Bachelor'S Degree, Sociology