- Designing and supporting Micro Focus Service Manager and SMAX implementations- Designing and supporting integrations between ITSM systems including SMAX, Service Now, EasyVista- Researching new technology insertions- Managing risk identification and risk mitigation strategies- Guiding development team through all phases of software development process- Designing application enhancements according to business requirements

- Supporting HP Service Manager 9.30 at L2 and L3 levels- Designing and implementing HP SM enhancements according to business requirements- Customizing HP SM product- Fixing bugs reported by the customers in HP SM- Preparing and executing deliveries

- Managing development team activities- Training new team members- Preparing and guiding application upgrades of the HP Service Manager- Designing and implementing HP SM enhancements according to business requirements- Customizing HP SM product- Fixing bugs reported by the customers in HP SM- Maintaining relations with customers and providers- Manage activities across system

- Responsibility for supporting and implementing enhancements/upgrades to HP Service Center / Manager and HP ConnectIT scenarios, and processes within the ITIL framework- Responsibility for knowledge transfer between groups of developers- Monitoring and following processes of the system support accordingly to defined SLA- Sharing knowledge and training other team members and third parties

- Responsibility for supporting and implementing enhancements/upgrades to coal-minning visualization system- Responsibility for supporting and implementing enhancements/upgrades to applications used to manage devices using the RS232 standard