Rafal Marciszewski Email & Phone Number

Szczecin, Pl

Szczecin, Zachodniopomorskie, Poland

Szczecin, Zachodniopomorskie, Poland

► Reporting to CEO, hired to audit all the Call Centre processes, find issues and improvements, recommend and track implementation across all the 16 markets► Evaluation of coaching processes and recommendations to the grading system improvements► Created and implemented new self-on-line training for new hires and experienced agents to further grow their skills ► Created and implemented CSAT Survey program using free tools available on-line, with little tweaks in CRM – invitations… Show more ► Reporting to CEO, hired to audit all the Call Centre processes, find issues and improvements, recommend and track implementation across all the 16 markets► Evaluation of coaching processes and recommendations to the grading system improvements► Created and implemented new self-on-line training for new hires and experienced agents to further grow their skills ► Created and implemented CSAT Survey program using free tools available on-line, with little tweaks in CRM – invitations will be fully automated► Created live dashboards in Google Data Studio with various data sources to track the feedback and other KPI’s Show less

Szczecin, West Pomeranian District, Poland

► Responsible for production planning and export of confectionery products mostly for UK market. Annual production at around 5m cases on 7 production lines with 600-700 staff at peak time from June do December, on 3 shifts rotation. Annual service level at around 98%► Monitoring, manipulating and analysing sales and forecast data while planning production. Liasing with different departments of our mother company (Customer service, commercial, sales and supply chain)► Responding to any… Show more ► Responsible for production planning and export of confectionery products mostly for UK market. Annual production at around 5m cases on 7 production lines with 600-700 staff at peak time from June do December, on 3 shifts rotation. Annual service level at around 98%► Monitoring, manipulating and analysing sales and forecast data while planning production. Liasing with different departments of our mother company (Customer service, commercial, sales and supply chain)► Responding to any production issues, equipment failures, ingredient shortages to maintain positive service level. Remaining in contact with production managers and reacting to any problems that may arrise during operations.► Managing logistic department, monitoring loading plan adherence and budget spendings. Monitoring all shipments in order o avoid any service shortages based on the forecasted sales data and orders.► Reporting all the KPI in a timely manner to the General Manager. Show less

Swords, Leinster, Ireland

► Responsible for replenishment of selected products throughout 13 stores in Ireland. Identifying different stages of product life cycle and taking appropriate actions. All tasks recorded and executed in SAP and MS Excel.► Raising, analysing and modifying orders (weekly, fortnightly and monthly). Identifying best- and slow-selling products while forecasting its future requirements accordingly and communicating it to our suppliers. ► Withdrawing products that are close to the end of… Show more ► Responsible for replenishment of selected products throughout 13 stores in Ireland. Identifying different stages of product life cycle and taking appropriate actions. All tasks recorded and executed in SAP and MS Excel.► Raising, analysing and modifying orders (weekly, fortnightly and monthly). Identifying best- and slow-selling products while forecasting its future requirements accordingly and communicating it to our suppliers. ► Withdrawing products that are close to the end of life cycle, while monitoring their stock levels. I take active part in finding new suppliers and am in charge of smooth process of New Product Introduction (NPI). ► Working closely with Product Managers and Suppliers. I maintain optimal stock levels and rotations in particular product lines for many different categories.► Acting in accordance with the priorities for individual product categories. I'm responsible for preparing daily, weekly and monthly reports for Sales Team and Head Office General Managers regarding Key Performance Indicators (KPI) Show less

Dublin

• Customer Service, Order and Supply Chain Management (SAP). Taking orders via email, fax or phone• Support for outside sales team of 7• Scheduling deliveries based on real time stock availability in factories and warehouses around the Europe• Placing stock orders based on requirements, stock safety levels, forecasts and previous consumption data• Maintaining production orders for in-house built products• Tracking deliveries from origin to destination and acting on any… Show more • Customer Service, Order and Supply Chain Management (SAP). Taking orders via email, fax or phone• Support for outside sales team of 7• Scheduling deliveries based on real time stock availability in factories and warehouses around the Europe• Placing stock orders based on requirements, stock safety levels, forecasts and previous consumption data• Maintaining production orders for in-house built products• Tracking deliveries from origin to destination and acting on any issues to meet the deadline• Producing weekly reports on negative stock levels, back-orders, checking if all necessary parts are being shipped from factories as ordered, reviewing consumption levels and adjusting safety levels for automatic replenishment, checking in-house assembly orders and maintaining safety stock levels• Purchasing assembly parts for in-house production• New parts creation and master data configuration in SAP• Maintaining price lists for wholesale customers while maintaining agreed margin levels, annual price increase reviews and implementation for various pricing groups• Promptly communicating with customers to advise of any issues while fulfilling their orders• Investigation and processing of missed or damaged deliveries, miss-picks and customer returns • Issuing stock return authorisations (RAN) and processing credit notes while verifying if returned stock is in saleable condition• Processing of credit and debit notes, warranty replacements and invoicing• Working closely with warehouse team to ensure all collections are ready on time• Anticipating production and delivery times to distribution area to ensure stock is delivered to customer on time to meet their project deadline• Utilizing extensive knowledge of SAP system and Warehouse experience in day to day challenges Show less

Ballycoolin

• Responsible for everyday operations of ready mix concrete plant • Gathering orders from top Irish building clients to supply ready to use concrete according to client’s specifications and needs• Full understanding of concrete types and designs, to be able to advise unsure customers• Planning of whole day deliveries to ensure 100% of deliveries are on time where possible• Managing fleet of 10 drivers including any queries they may have• Maintaining adequate stock levels for… Show more • Responsible for everyday operations of ready mix concrete plant • Gathering orders from top Irish building clients to supply ready to use concrete according to client’s specifications and needs• Full understanding of concrete types and designs, to be able to advise unsure customers• Planning of whole day deliveries to ensure 100% of deliveries are on time where possible• Managing fleet of 10 drivers including any queries they may have• Maintaining adequate stock levels for everyday concrete production• Liaising with 7 different plans owned by the company to make sure all the orders are fulfilled. Additionally liaising with outside haulage companies to maintain correct number of tipper trucks to fulfil the orders. Show less

Dublin, Ireland

• Responding to customers via phone, email or chat, that request support ranging from product usage and troubleshooting, account-services related requests and repayment support• Working on issues that range from answering product questions to providing basic technical support when caller is experiencing difficulty using a product.• Assisting customers with repayments and account related questions, also assisted with all change requests to current customer account details.•… Show more • Responding to customers via phone, email or chat, that request support ranging from product usage and troubleshooting, account-services related requests and repayment support• Working on issues that range from answering product questions to providing basic technical support when caller is experiencing difficulty using a product.• Assisting customers with repayments and account related questions, also assisted with all change requests to current customer account details.• Negotiating repayment plans with customers in hardship, exercising forbearance• Taking full case ownership and customer satisfaction is always my main priority Show less

Dublin, Ireland

• Identifying any hardware issues or faults and resolving them or requesting repairs• Responding to account enquires, resolving billing disputes and providing any information regarding billing account via phone, email and web-chat• Investigation of Fraud cases based on billing and online activities - escalating to the appropriate support tier level when needed• Fraud prevention and ad hoc investigations• Resolving payment instruments issuesTier 2 Duties:• Maintaining… Show more • Identifying any hardware issues or faults and resolving them or requesting repairs• Responding to account enquires, resolving billing disputes and providing any information regarding billing account via phone, email and web-chat• Investigation of Fraud cases based on billing and online activities - escalating to the appropriate support tier level when needed• Fraud prevention and ad hoc investigations• Resolving payment instruments issuesTier 2 Duties:• Maintaining high level of understanding the product by Tier 1 agents• On request - face to face support to Tier 1 agents with all issues possible• Maintaining high level of support within set targets by the company• Finding new solutions and resolving emerging issues in a timely manner by liaising with different departments• Supervising live chats around the team and intervening if another Agent is struggling or need to be directed towards the resolution Show less

Dublin, Ireland

• SAP controlled chain supply for 24 nationwide Superquinn stores• Stock controlling of the warehouse and managing pickers (20-25 people) on a HeaveyRF voice picking system (daily 25-30.000 cases)• Logistic planning, sending transports, investigations of stock, replenishment, stock taking every 3 months• Stock movement from Goods-In to Goods-Out• Allocating promotional stock according to forecast spreadsheets and based on the previous sale reports• Liaising with buyers and… Show more • SAP controlled chain supply for 24 nationwide Superquinn stores• Stock controlling of the warehouse and managing pickers (20-25 people) on a HeaveyRF voice picking system (daily 25-30.000 cases)• Logistic planning, sending transports, investigations of stock, replenishment, stock taking every 3 months• Stock movement from Goods-In to Goods-Out• Allocating promotional stock according to forecast spreadsheets and based on the previous sale reports• Liaising with buyers and suppliers to maintain positive stock values• Master data amendments, creating and maintaining slots and reserves according to reports with slow/fast moving stock. • Training of new staff and some IT duties Show less